Automobile In-House Adjuster - Retail Claims Division

- To assist/handle Automobile claims as per the authority matrix.
- To perform the loss adjusting assignment for proper claims settlement.
- To join the required training courses to be delivered by on-the-job training sessions, or others as required.
- To use and manage the E-Claim system and its related tasks/projects to well support the Automobile claims services.
- To comply with the guidelines of the Claims Manual and compliance requirements.
- To set appropriate reserves within the authorized limit and report to authorized persons as required.
- To follow up outstanding claims information.
- To maintain good communication with customers (internal and external) to achieve greater customer satisfaction claims services.
- To observe accuracy, completeness and timeliness when carrying out daily responsibilities.
- Timely and accurate reports as required.
- To conduct subrogation and salvage recovery in cases where applicable.
- To take responsibility for in-house adjustment and handling hotline duty for the related Automobile claims.
- To prepare Automobile claims analysis & reports as required by management.
- Manage and work with Merimen and dealers in the network to ensure good services to the clients.
- Support managers to monitor dealer's performance and loss control activities for the related Automobile projects.
- To execute other office tasks as required by the Company.