Azure Support Engineer (From 19 Mil - Open to Fresher)

ABOUT MS AZURE:
Are you passionate about helping others and have a deep understanding of Microsoft Azure? Microsoft Azure is a top cloud platform offering scalable services for building, deploying, and managing applications. It provides tools for AI, data analytics, and more, helping businesses innovate and stay competitive while reducing infrastructure costs.
Microsoft Azure offers a wide range of products and services designed to help businesses build, deploy, and manage applications through Microsoft's global network of data centers. Azure enables businesses to innovate, scale, and reduce IT costs while benefiting from high availability, security, and compliance.
YOU WILL:
• Review issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolve or escalate multiple and varied customer issues. Documents technical work and research.
• Analyze problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attend readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
• Provide feedback to improve products to more senior engineers or technical advisors.
• Identifie potential defects and escalates to more senior engineers to resolve.
• Use automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
• Follow processes provided by the business.
• Attend case triage meetings or case discussions to collaborate and share ideas to resolve problems.