B2B SENIOR ACCOUNT MANAGER
Location: Hanoi City
Team: Business Development Team
Report to: Customer Success Manager
WHAT WILL YOU DO?
We are looking for an enthusiastic B2B Senior Account Manager to onboard and implement customer success activities with Schools and Corporate customers by integrating our products into their curricula or talent development roadmap and building interactive programs to engage and motivate learners. The B2B Senior Account Manager will also work with academic experts and Marketing team to design materials and solutions for customer retention and expansion.
KEY RESPONSIBILITIES
- Work closely with customers to onboard and provide best practices for effective implementation towards the customer's goals and objectives.
Develop short and long-term engagement goals in collaboration with the team and constantly check in with key contact and operations team of customers to maintain/improve learners' engagement rate delivery. - Assist learners in the use and application of specific curricula and ELSA products that enhance the learner's learning experience. Handle confidential student information with tact, discretion, and compliance with company regulations.
- Work with the Product and Engineer teams to manage CRM for customer ticket tracking.
- Monitors data from academic reporting systems for early alerts to admins and learners, identifying and providing timely interventions for those who are in need. Prepare and implement plans to work with inactive learners.
- Build basic practice materials for learners based on their learning needs.
- Work with BD for renewals/manage renewals
- Conduct exit interviews with ex-clients
- Report weekly/monthly/quarterly results
- Other relevant tasks assigned by the manager.
REQUIREMENTS
- Having +4 years of experience in working with B2B Clients
- Experience in classroom engagement, training workshops (ESL teaching experience is a plus)
- Experience in software deployment for businesses.
- Proven work experience with a track record in Business Development or similar roles
- Detailed - oriented and Service - Oriented.
- Excellent communication, presentation skills, and negotiation skills.
- Native Vietnamese with English proficiency in listening, speaking, reading, and writing.
Culture Fit:
- Familiarity or adaptability with a fast-paced startup environment
- An "A-team" player: highly accountable, hardworking, able to work well both independently and collaboratively to deliver extraordinary results
- Tech-savvy, strategic-minded, diligent action taker, lifelong learner
- Passionate about ELSA's mission
- Driven by growth & productivity
- Demonstrate problem-solving skills.
WHY YOU'LL LOVE WORKING HERE?
- Competitive compensation
- ELSA Pro during probation and 1-year account after probation
- Private Premium Insurance, Annual Health Check
- Fun energetic team; international & collaborative culture
- Social insurance, health insurance, unemployment insurance for full salary.
- Opportunities to grow professionally and play a critical role in shaping the next stage of the company's growth
- Experience the true spirit of a fast-growing and well-funded Silicon Valley startup
- Company trip, Company Birthday, Company Party, and Happy Hour
Apply now to maximize your talents and make a real impact!
To Apply:
Send your CV and a short introduction on why you want to join ELSA to
About the Company:
ELSA is a San Francisco-based startup founded in 2015. It debuted at SXSW in March 2016, where it won the SXSWedu launch competition. ELSA is an A.I.-assisted language learning platform that teaches people how to speak English. We now have 22 million users from 101 countries. In Feb 2019, Gradient Ventures - Google's AI fund became Elsa's strategic investor in Series A funding.
Vietnam is a key market with more than 4 million users and will continue growing exponentially.
We have built out our track records with high caliber teams:
- "The Best Digital Learning App" at Reimagine Education 2016
- The 2016 winner of the world's largest startup competition SXSWEdu Launch
- Recently invested by Google AI's fund
- Recognized as Top 5 Best Artificial Intelligence Apps (by Research Sniper), and Top
4 Companies Using AI To Transform The World (by Forbes)
- Proven mobile app product with a growing user base of 7 million people from 101
countries
Join ELSA to grow globally, and work with an A Team to transform the world.
