We are a Vietnam-based e-commerce technology building a platform for sellers to launch and scale cross-border dropshipping stores, think Shopify, but purpose-built for dropshipping. Our ecosystem spans storefront management, supplier integration, automated order fulfillment, and cross-border logistics. We're growing fast and looking for a
Business Analyst who thinks beyond documentation - someone who understands the product, challenges requirements, and helps turn business and user needs into practical product solutions.
Working location: CMC Tower- 11 Duy Tan, Cau Giay, Hanoi
Type: Full-time
Job Description:
Work closely with BOD and cross-functional stakeholders to understand, clarify, and analyze business and user needs.
Build and maintain the product backlog, and define clear requirements through User Stories, Use Cases, acceptance criteria, process flows, and functional specifications.
Analyze and help prioritize requirements based on business value, user impact, and technical feasibility.
Prepare BRD, FRS, and product function guides when needed.
Collaborate closely with Product, Engineering, Design, and QC teams throughout the product development lifecycle.
Participate in Agile/Scrum ceremonies, support requirement clarification during development and testing, and coordinate issue resolution.
Monitor product performance and user feedback after release, identify improvement opportunities, and contribute to product optimization.
Participate in knowledge sharing and support junior BA team members when needed.
Bachelor's degree in Business Administration, Information Technology, Economics, or related fields.
Min 3 years of experience as a Business Analyst in software development projects, preferably in eCommerce, Marketplace, or large-scale digital platforms.
Strong understanding of the software development lifecycle and Agile/Scrum methodologies.
Hands-on experience in requirement gathering, business analysis, and functional documentation.
Experience with project and documentation management tools such as Jira and Confluence.
Basic understanding of APIs, UI/UX principles, and data analytics concepts.
Strong analytical and problem-solving skills, with the ability to bridge business needs and technical solutions.
Good communication and stakeholder management skills, including the ability to work with senior stakeholders.
Experience in eCommerce, Marketplace, SaaS, or other digital products is preferred.
Good written English, with the ability to understand and create technical/product documentation
Salary upto 40M.
Annual Salary Review and 13th-Month Bonus: Salary reviews are conducted once a year, with a 13th month salary bonus.
Comprehensive Benefits: Includes social and health insurance, annual health check-ups, 12 days of annual leave, and company-sponsored domestic and international trips per year.
Sports Clubs: Opportunities to join sports clubs such as football, badminton, and more.
Bonuses: Holiday bonuses, birthday bonuses, Seniority bonuses and others as per company policy.
Pantry perks with complimentary coffee, tea, and soft drinks.
Opportunity to work on large-scale, diverse, and groundbreaking projects in the digital, eCommerce, and Marketplace sectors.
Professional working environment.
Opportunity to participate in intensive training courses, workshops, and mentoring programs to enhance professional and managerial skills.