Mô tả công việc
A. Strategic Planning & Resource Management
Coordinate & Manage Schedules: Oversee complex audit schedules for high-profile clients and multi-site projects.
Smart Allocation: Assign auditors not just based on availability, but by optimizing competency codes (NACE/EAC), geographical location (to minimize travel costs), and auditor qualification status.
Workload Forecasting: Collaborate with Sales and Technical teams to forecast auditor capacity vs. sales pipeline to prevent bottlenecks.
B. Operational Excellence & Compliance
Audit Package Control: rigorous review of audit documentation (PAQ, CWS, NOC, Reports, NCs) to ensure "First Time Right" quality before submission to Technical Reviewers.
KPI & Timeline Management: Monitor Turn-Around-Time (TAT) for certificate issuance; proactively manage rescheduling, cancellations, and minimize overdue visits.
Accreditation Support: Act as a key operational support during external audits by Accreditation Bodies (UKAS, VICAS, APSCA, etc.).
C. Reporting, Data & System Integrity
Operational Dashboarding: Produce weekly/monthly reports on Auditor Utilization Rate (Billability), MD tracking, and Cost Analysis for SBU Managers.
System Integrity: Ensure all data in the internal system is accurate, up-to-date, and compliant with global procedures.
D. Escalation & Continuous Improvement
Issue Resolution: Lead the handling of complex escalations (customer complaints, certificate suspension/withdrawal, auditor conflicts).
Process Improvement: Identify gaps in current coordination workflows and propose solutions to increase efficiency (reduce manual work, automate notifications).
Mentorship: Assist in training and mentoring junior coordinators; lead calibration sessions to align understanding of new procedures.
Yêu cầu
Education: Bachelor's degree in Business Administration, Economics, Engineering, or related fields
Experience: Minimum 3-5 years of experience in Service Operations, Project Coordination, or Supply Chain Planning.
- Skills & Competencies:
Planning & Organization: Excellent ability to manage multiple timelines and conflicting priorities.
Problem Solving: Proactive mindset with a solution-oriented approach to unexpected operational disruptions.
Communication:
Good command of English (Written & Verbal) - capable of working with global affiliates.
Strong negotiation skills to work with Auditors and Clients.
Technical Proficiency: Advanced MS Excel (Pivot Tables, VLOOKUP) and Power BI.
Attributes: Detail-oriented, resilient under pressure, and team-oriented.
Quyền lợi
Tham gia đầy đủ BHXH, BHYT, BHTN, hưởng đầy đủ chế độ phúc lợi theo chính sách của Công ty.
Thông tin khác
Loại công việc
Nhân viên toàn thời gian
Cấp bậc
Nhân viên
Học vấn
Cử nhân
Kinh nghiệm
2 - 5 năm kinh nghiệm
Giới tính
Bất kỳ
Ngành nghề
Dịch vụ khách hàng
,
Xuất nhập khẩu / Ngoại thương
,
Môi trường / Xử lý chất thải
Thông tin chung
Nơi làm việc
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 28/04/2026
