BANQUET SALES MANAGERFTE Ba Dinh Hotel

Search for customer information through many different channels to build a potential customer system.
Proactively contact potential customers in the self-search list or from the hotel's data system to introduce services and party incentives suitable for each season
Understand the products well to advise customers according to the customer's requirements
Work with F&B Manager, Chef, and banquet staff on event planning - ensuring all guests' requests are best served.
Conduct contract signing procedures with customers who agree to use the service.
Timely support and answer requests and complaints from customers.
After closing the contract with the customer, sales staff coordinate with the banquet department and related departments to implement the contract, ensuring the customer's requirements.
Monitor the contract implementation process and service quality so that customers receive the best value.
Proactively send preferential and promotional information to old customers to persuade them to use the hotel's services again
Coordinate with relevant departments to quickly fix problems that arise during customers' use of services.
Monitor the contract liquidation process, support the accounting department in debt collection.
Coordinate with the Marketing department to plan and implement promotional programs on holidays and New Year; Customer Gratitude;
Introducing new products and services to reach and attract customers.