Bartender - Nhân viên pha chế

Customer Service
• Ensures the delivery of Hyatt's brand promise and provides exceptional, intuitive guest service at all times.
• Provides courteous and efficient service to internal and external guests, maintaining professionalism and grace under pressure.
• Handles all guest and internal customer inquiries courteously, ensuring prompt resolution and guest satisfaction.
• Establishes rapport with guests, building genuine connections and anticipating needs to enhance the overall experience.
• Maintains positive interactions with colleagues, fostering a collaborative and supportive work environment.
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Operational
• Ensures that all Hyatt brand standards and Food & Beverage Top 20 initiatives are consistently implemented.
• Fully conversant with the outlet beverage list, cocktail menu, and wine offerings, confidently making recommendations and upselling where appropriate.
• Prepares and serves beverages, including classic and signature cocktails, in accordance with established recipes and service standards.
• Ensures all mise-en-place, bar stock, and glassware are prepared and maintained to operational requirements.
• Maintains cleanliness and organization of the bar, ensuring compliance with hygiene, HACCP, and local safety standards.
• Monitors par levels for beverages, glassware, and supplies, and submits requisitions for replenishment as needed.
• Accurately handles Micros transactions and cashiering duties, adhering strictly to Hyatt's financial and cash-handling policies.
• Verifies authenticity of cash and validity of credit cards presented.
• Reports any maintenance or product quality issues promptly to the Team Leader or Assistant Manager.
• Participates in promotional setups, themed events, and special activations, ensuring presentation aligns with Park Hyatt's refined aesthetic.
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Personnel
• Supports the implementation of Hyatt's People Philosophy, demonstrating and reinforcing Hyatt's Values and Cultural Characteristics.
• Actively participates in pre-shift briefings, training sessions, and departmental meetings.
• Demonstrates teamwork, integrity, and professionalism in all interactions with colleagues and management.
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Other Duties
• Strictly adheres to all hotel policies and procedures, including those related to fire safety, hygiene, and health regulations.
• Ensures impeccable grooming and personal presentation consistent with the Park Hyatt image.
• Adapts to changes in guest expectations and operational needs with flexibility and composure.
• Attends training and cross-exposure sessions as required to maintain and enhance service excellence.
• Represents Park Hyatt Phu Quoc and Hyatt International positively at all times.
• Undertakes any other reasonable tasks or projects as assigned by the Assistant Manager or Outlet Management Team.
• Stays informed on global beverage trends, mixology innovations, and sustainability practices relevant to luxury bar operations.
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Core Skills
• Produces Quality Work: Consistently delivers beverages and service to Park Hyatt's refined standards.
• Achieves Results: Identifies priorities, anticipates needs, and delivers outcomes efficiently and elegantly.
• Promotes Teamwork and Collaboration: Builds trust and supports team members to achieve seamless service.
• Communicates Effectively: Listens actively and communicates clearly with empathy and professionalism.
• Shows Initiative and Resourcefulness: Demonstrates creativity, adaptability, and a proactive attitude in guest engagement.
• Focuses on Customers: Anticipates guest preferences and delivers personalized, memorable service.
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