Bell Service Agent/ Nhân Viên Hành Lý

Assist
with guest packages, coats, luggage, etc. Being alert and taking the initiative
to provide assistance to all guests courteously and quickly, before being
asked.
Possess
willingness to please and give undivided attention to any approaching guest
Adhere
to guest check in and check out procedures related to baggage handling
Warmly
welcome guests by name at the main entrance, with particular note of repeat
guests, VIPs and IHG loyalty related members
Warmly
welcome or farewell guests by opening and closing car, van, coach and taxi
doors
Maintain
a spotless Porte Cochere and Driveway, ensuring that there are no vehicles
parked without authorization from Chief Concierge
Direct
all arrival guests to the lobby for check-in. Co-ordinate with Guest Service
Agents for luggage delivery. If required, escort guests to rooms and hotel
facilities.
Be
familiar with the hotel layout and take note of best route to escort guests
Room
the guest in accordance with hotel standards
Be
familiar with lift locations and emergency stairs
Provide
information to guests about the hotel facilities and assist with services
Learn
and utilize name of guests, in particular repeat and long staying guests while
remaining alert to be able to provide personalized assistance to guests and
extend recognition
Keep
the lobby Front Line and Port Cochere area clean, tidy. inform Concierge Supervisor
in case of major cleaning is need to be scheduled by Housekeeping, Concierge or
Bell Captain if any area requires major cleaning
Follow
dress code and grooming standards, ensuring presentation is impeccable while on
duty
Assist
colleagues in other sections, replacing them temporarily when necessary
Ensure
all guest luggage is kept in the luggage store, and maintain cleanliness and
equipment inventory in the store before going off duty on each shift
Upon
arrival of newspaper, prepare and deliver them to guest rooms as assigned by
the Bell Captain
Note
important information/follow ups on Duty Log for next shift
Operate
and manage Communication equipment(s)
Provide
assistance to Arrange transportation and coordinate luggage whenever required
Manage
the key system securely Responsible of master key and access to bell storage
May
assist with other duties as assigned by management