Business Analysis Manager

Reports to: Deputy IT Manager
Role Purpose:
Organize, manage and develop the Business Analyst team to:
• Analyze business processes and information requirements, prepare documentation for business requirements, translate business requirements into functional specifications, coordinate with development team to develop/enhance system, perform IT test and support users to perform UAT, coordinate with Application support team to maintain the Application System
Key Accountabilities:
Business Analysis
• To Understanding project environment and scheduling project milestones in compliance with project guideline
• Conducting preliminary studies before projects go by delivering expertise related to process and system and identifying risks in consultation with other Departments such as IT and OPS. (Types of Projects: new channels, products and partner development, regulation changes, new services, system replacement and enhancement, etc)
• Defining project objectives, scope and deliverables that support business goals in collaboration with senior management and stakeholders.
• Contributing to the communication among stakeholders and project teams.
• Tracking project milestones and deliverables.
• Creating business requirements (UBR and AR update) related to all system projects in consideration of needs of end users (not always formalized), ETO core processes, local regulation and practices and system constraints.
• Checking the quality of business requirement by monitoring appropriate KIPs (number of change requests during and after implementation).
• Contributing to IT specifications by delivering clarification on the business requirement and processes if required.
• Delivering UAT strategy just after business requirement and IT specification phase.
• Supporting the execution of UAT in consultation with IT, Functional Testers and User department.
• Supporting the troubleshooting issue
Application management
• Manage and maintain all parameters of the applications
• Frequently review and assess functionalities of in-used application to ensure the solution meets the business process and user 's needs
• Raise changes to development team and involved users if required
• Support end-users for any functional incidents. Follow-up and Coordinate with technical team (IT system admin and Developer) to resolve incidents
Management
• Hire new member, train and coach his/her subordinates to develop their competency and increase productivity
• Develop plan and manage BA team to meet the IT project deadlines and user requirements
• Conduct BA management procedure in order to control, assess users requests efficiently
Other activities
• Study and analyze available solutions on the market in order to propose innovation
• Be aligned with company's policies and methodologies