Business Analyst (SaaS, EdTech)

LittleLives is a school management platform that helps schools run their daily operations and connect with parents. We serve preschools and childcare centers across Singapore, Malaysia and Indonesia, and are expanding into enrichment, tuition, after-school and K12.
About the Position
Title: Business Analyst
Location: Hanoi or Ho Chi Minh
Department: Product
Reports to: Product Lead
What You Will Be Doing
Requirement Gathering
Collaborate with stakeholders, including Product Managers, Development Teams, and end-users, to elicit and document project requirements.
Conduct interviews, workshops, and surveys to gather comprehensive information on user needs and business objectives.
Translate high-level business requirements into detailed functional specifications.
Process Analysis
Analyze and document current business processes to identify areas for improvement and optimization.
Work closely with cross-functional teams to understand workflow challenges and propose solutions.
Conceptualization
Contribute to the conceptualization of new features and product enhancements based on market trends, user feedback, and business goals.
Collaborate with Product Managers to create user stories, wireframes, and other artifacts to articulate product concepts.
Documentation
Prepare detailed documentation, including functional specifications, user stories, and process flows.
Maintain accurate and up-to-date documentation throughout the project lifecycle.
Collaboration
Act as a bridge between business stakeholders and technical teams, ensuring clear communication and understanding of requirements.
Collaborate with UX/UI designers to create user-friendly and intuitive interfaces.
Quality Assurance
Assist in the creation of test cases and collaborate with the QA team to ensure that developed solutions meet specified requirements.
What We Are Looking For
Bachelor's degree in Business, Information Technology, or a related field.
Proven experience as a Business Analyst, preferably in a product development environment.
Strong analytical and problem-solving skills.
Excellent communication in English and interpersonal skills
Experience with requirement gathering techniques, process analysis, and documentation.
Familiarity with Agile methodologies.
Ability to work collaboratively in a cross-functional team.
What We Offer
Competitive Salary
15 days of annual leave and 1 birthday leave per year
Social insurance and private VBI insurance
Yearly performance bonus
Flexible working mode (hybrid/remote)
Welfare benefit up to 400,000 VND/pax/month
Annual mid-year company retreat
Work equipment with MacBook provided
Hiring Process
HR Introduction Call
Technical Interview
Reference and Offer
Location
Hanoi Office: 04th Floor, 189 Nguyen Ngoc Nai, Phuong Liet Ward, Ha Noi
HCM: Coworking Space, 222 Dien Bien Phu, Xuan Hoa Ward, HCMC