Business Analyst - Sales & CRM

KNOWLEDGE, SKILLS AND EXPERIENCE NEEDED
- Education: Bachelor's Degree in Information Technology, Management Information Systems, Business Administration or a relevant discipline.
- Experience: At least 2 years of experience in Business Analysis, software implementation, ERP/CRM, Sales Operations or another relevant technology/business role.
- Alternative Backgrounds: Candidates from Development, Testing, ERP Consulting, Key User or Business Operations backgrounds may be considered if they demonstrate strong Business Analyst competencies.
- Business Analysis: Ability to analyze processes, identify the underlying problem, define business rules and translate needs into requirements, user stories and acceptance criteria.
- Sales & CRM Knowledge: Understanding of customer management, sales forecasting, pricing and promotion, order-to-cash, credit/collection or customer service processes. Relevant domain experience is preferred, not mandatory.
- Systems & Integration: Experience with SAP SD, ERP Sales, CRM or integrated business applications is preferred. Ability to understand APIs and data mapping is an advantage.
- Documentation: Ability to prepare functional specifications, process flows, user guides and UAT materials.
- English Communication: Good English communication skills, including reading technical documents, preparing business/functional documentation and communicating effectively with technical teams and external partners.
- SQL: Data analysis and business logic validation using SQL is an advantage.
RELEVANT COMPETENCIES:
- Analytical & Problem-Solving Thinking: Asks effective questions, structures complex information and identifies root causes before defining solutions.
- Business & Customer Mindset: Evaluates requirements based on business outcomes, sales impact, customer value and operational feasibility.
- Communication & Facilitation: Bridges business and technical teams, manages different viewpoints and communicates clearly in Vietnamese and English.
- Learning Agility: Can quickly learn Feed and Food operations, SAP/ERP processes and in-house applications.
- Ownership & Collaboration: Follows assigned initiatives from problem definition through UAT, deployment and adoption while respecting the responsibilities of Business Owners and technical teams.
- Digital Transformation Orientation: Identifies opportunities to standardize, simplify and digitize business processes for measurable improvement.