Business Analyst

Location: 5th Floor, Victory Tower, 318-320 Nguyen Oanh, Go Vap Ward, HCMC
REQUIREMENTS
From 4+ years as a Business Analyst
Fluent in English to communicate with global stakeholders
Willing to support client in AUS time zone (7.00 AM - 4.00 PM VN time)
Strong knowledge of IT systems
Experience working with SQL
Well rounded analytical skills and strong problem-solving abilities
Ability to interact with a range of stakeholders and maintain good relationships
Ability to multitask
Demonstrated ability to maintain accurate electronic and manual records.
Documenting business requirements.
Good analytical skills and an inquisitive mind
Strong communication skills in both verbal and written English to liaise with stakeholders
Strong initiative, accountability and leadership qualities
RESPONSIBILITIES
NonCore App BA:
Work closely with the business owner to deliver the projects and features
Initiate and support Agile development of scrum multi-function teams
Gathering and analyze the requirements from business owner
Actively participate in Agile processes including planning and estimation
Work closely with User Experience specialists, designers, developers, and testers to provide clarification when required
Organize a weekly meeting for Non-Core Supply Chain and OPS project
Create formal user stories based on functional and non-functional requirements
Make sure ServiceNow is up to date
NonCore App Maintenance & Support:
Handle SNOW tickets
Respond in a timely manner to service issues and requests
Talk to team members or clients/stakeholders through a series of actions, either MS Team, Email,
or over the screen share, to help resolve issues
Provide support, including procedural documentation and relevant reports
Respond within agreed time limits to call-outs
Work continuously on a task until completion
Prioritise and manage many open cases at one time
Rapidly establish a good working relationship with other teams and end-user, such as software
developers
Resolve Source Code Issue
Optimise Application Code
Release new functions/changes
Ensures prolonged life of a system
Improve reliability of the application
BENEFITS
1. Compensation and benefit package
Attractive salary and benefits
Annual leave and 5 days of sick leave
13th-month salary and Annual Performance Bonus
Premium healthcare packages
Allowance for project team activities
Extra benefits for long-term employees
2. Exciting career and development opportunities
Large-scale products and projects with high reputation clients with related industries which is beneficial for your career plan.
Clear roadmap for career advancement in both technical and leadership pathways
A solid talented team behind you - great people who are passionate and proud of their work.
3. Friendly and English-speaking working environment
Laptops provided.
Well-equipped & modern office with fully stocked pantry
Sponsored sports activities.
Friendly environment, great working location, extra leave days, working from home.
English working environment, Australian and global clients, onsite opportunities in Australia.
Flexible working hours - Monday - Friday. Hybrid working model, good work-life balance.