Business Development Manager

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About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post
The Business Development Manager is responsible for driving profitable growth of the business through the acquisition of new customers and the development of existing accounts within assigned territories and market segments. The role is accountable for achieving sales targets, identifying new business opportunities and building strong customer relationships.
1. Business Development & Sales Growth
• Identify and develop new business opportunities within assigned territories, industries, and target market segments. (a Hunter)
• Achieve assigned sales targets, KPIs, revenue and gross profit objectives.
• Develop and maintain a healthy sales pipeline through prospecting, networking, referrals and customer engagement activities.
• Grow existing customer accounts through cross-selling and upselling of Toll products and services.
• Conduct sales presentations, customer visits, business reviews and solution discussions to secure new business opportunities.
• Collaborate with Product and Operations teams to develop customer-specific solutions and proposals.
• Monitor market trends and competitive actions, share insights with product and management teams.
• Performs for other duties including sales presentations, developing deliverables, coordinating implementation, creating and adding to existing marketing materials.
2. Customer & Stakeholder Management
• Taking charge in managing strategic Contract Logistics opportunities and key customer relationships.
• Develop strong relationships with key stakeholders.
• Actively involved in customer engagement activities including solution presentations, site visits, contract negotiations, and business reviews.
• Collaborate closely with Operations and Solution Design teams to develop competitive and customer-focused logistics solutions.
• Build strong relationships within the Toll Network to leverage global and regional support to grow country opportunities.
• Drive customer retention, new business growth in various industry verticals.
3. Reporting, Process & Execution
• Maintain accurate customer, opportunity, and sales activity records within Salesforce CRM.
• Provide timely and accurate pipeline updates, sales forecasts, and activity reports.
• Track and report on sales performance metrics as required by management.
• Ensure all customer and sales information is maintained in accordance with company policies and standards.
• Comply with all Toll policies and procedures.
• Perform other duties as assigned by management.