Business Management Manager (Event Agency)

The Business Management Manager acts as a strategic bridge between the CEO, key clients, and internal departments. This role requires strong business acumen, excellent communication, and the ability to manage cross-functional priorities in a fast-paced agency environment.
Key Responsibilities:
Client Management
Build and maintain strong relationships with key clients to ensure long-term partnership and trust.
Understand client business objectives and proactively propose strategic approaches, relevant solutions, and direction aligned with their needs.
Act as the primary contact for issue resolution and ensure a consistent, high-quality client experience.
Executive & External Affairs Support
Support the CEO in external affairs, stakeholder meetings, industry events, and networking activities.
Prepare reports, briefing notes, documents, and follow-ups as required by the CEO.
Coordinate with external partners and organizations to ensure alignment and timely execution.
Business Performance & KPI Tracking
Consolidate weekly/monthly/quarterly performance reports for the CEO.
Monitor KPIs across departments such as Production, Project Management, Creative, etc.
Analyze performance data, identify insights, highlight risks, and recommend actionable improvements.
Business Planning & Strategy Development
Participate in building CHOO's annual, quarterly, and monthly business plans.
Collaborate with the CEO and Heads of Departments to define growth strategies and operational priorities.
Track strategy implementation, flag early issues, and propose solutions to keep execution on course.