Business Support/Customer Care Executive

Agriculture is evolving and so is Nufarm.
Nufarm is a global crop protection and seed technologies company that helps farmers and businesses meet the global needs of food, feed, fibre and fuel production. We bring our proven agility, capabilities and partnerships to help our customers in a rapidly changing world.
Our 3000+ team, deep agricultural science expertise, and dynamic culture across nearly 50 countries mean that we can manoeuvre quickly into areas where technologies and opportunities converge, adding real value for people and the planet.
We proudly join forces with universities, suppliers and innovation partners worldwide to collaborate, develop and deliver sustainable solutions that rapidly respond to the evolving needs of existing and new customers.
Nufarm is listed on the Australian Securities Exchange (ASX:NUF) and our head office is in Melbourne, Australia.
**Purpose**
The Business Support/Customer Care Executive is the operational backbone of the commercial team, ensuring seamless order fulfilment, inventory coordination, credit note management, marketing operations support, and customer service. This role serves as the key interface between Sales, Marketing, Finance, Supply Chain, and external vendors to drive execution excellence across the Vietnam business.
**Responsibilities**
**Key Accountabilities**
• Order Processing & Fulfilment: Manage end-to-end order handling, track open orders, coordinate with logistics for on-time delivery, and maintain accurate SAP/ERP records.
• Production & Inventory Coordination: Prepare production forecasts aligned to sales projections; monitor inventory levels; support materials management and supply coordination.
• Credit Note Calculation & Issuance: Calculate and issue credit notes for rebates, schemes, and price adjustments; maintain tracker with supporting documentation; coordinate Finance approval; reconcile against customer accounts in SAP.
• Marketing Operations Support: Raise Purchase Orders for marketing activities; coordinate with vendors on delivery timelines; track PO and invoice status; liaise between Marketing, Finance, and Procurement.
• Customer Service & Commercial Documentation: Respond to customer inquiries; manage complaint resolution; issue invoices, statements, and aging reports; support Sales team on commercial documentation.