Cage Supervisor

Position Summary: The Cage Supervisor is responsible for overseeing the daily operations within the cage department, ensuring the accuracy and security of cash transactions, and providing excellent customer service. This position plays a key role in managing cage staff, maintaining compliance with all gaming regulations, and contributing to the overall financial integrity of the casino operations. The ideal candidate will have proven experience in cash handling and supervisory roles, preferably within a casino or financial services environment.
Key Responsibilities:
Supervise the day-to-day operations of the cage, ensuring efficient and secure handling of cash transactions, including exchanges, payouts, and deposits.
Lead and motivate the cage staff, providing training and guidance to ensure high standards of customer service and operational efficiency.
Implement and enforce internal controls and procedures to ensure compliance with gaming regulations and safeguard against errors and fraud.
Monitor cash levels to ensure sufficient funds are available to meet the operational needs of the casino.
Resolve customer and staff issues related to cage operations, providing timely and effective solutions.
Coordinate with the Assistant Cage Manager and other casino departments to ensure smooth operation of the cage and compliance with financial procedures.
Prepare reports on cage operations, transactions, and discrepancies, as required by casino management and regulatory agencies.
Participate in audits and inventory checks, ensuring accuracy and compliance with financial controls.