Mô tả công việc
- Responsible for all operations of the Switchboard
- Have in-depth knowledge of the Call Center system for detailed analysis and timely system improvement.
- Monitor & approach agent and team performance in both service quality and quantity.
- Ensure service delivered to the customer meets the standard requirement and strictly combines with the procedure.
- Provide subject matter expertise in handling escalated customer calls as needed.
- Analyze relevant data to determine Customer service outputs. Identify and implement strategies to improve service quality, productivity and profitability.
- Manage and evaluate employee performance. Identify and address employee training and coaching needs.
- Report operational indicators and work efficiency as requested by superiors.
- Oversee client relationships; facilitate open communications, understand client
- perspectives/expectations, and monitor client satisfaction.
- Partnering with
Business Development to leverage and expand new business from client(s).
- Participate in support and customer care in large and small events held domestically and internationally.
- Uploading data, confirmation of pricing and sales policies, promotions, and terms
- Maintain new items, new customer information in the ERP system. Update service
- customer information in the CRM system.
Yêu cầu
- College/University graduated with major related to Business Administration, Commercial, Foreign Trade, Marketing, Finance, Accounting or Information Technology, etc
- Minimum 3 year experience in Call Center operation
- English proficiency at 4 skills. Candidates with one of the following languages: Korean, Japanese, Chinese at intermediate level does not required high level of English
- Proficient in using Excels is preferred
- Good in reporting and analyzing data
- Good analytical, situation handling and decision making skills
- Good writing and communication skills, good tasks and time management skills
Quyền lợi
13th month salary bonus and the company's remuneration and welfare policies
Health Insurance, Social Insurance, Private Insurance,...
Many opportunities in Career's Promotion
Fair, professional capacity assessment system, six - months' s evaluation
Join the Company on Birthdays, Team building, Volunteering, Company Trip, Year End Party, monthly internal activities,...
Thông tin khác
Loại công việc
Nhân viên toàn thời gian
Cấp bậc
Trưởng nhóm / Giám sát
Học vấn
Cao đẳng
Kinh nghiệm
2 - 5 năm kinh nghiệm
Giới tính
Bất kỳ
Ngành nghề
Tư vấn dịch vụ khách hàng
,
Dịch vụ khách hàng
Thông tin chung
- Thu nhập: 15 triệu - 18 triệu
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 18/12/2025
