Top 3 Reasons To Join Us
Competitive package,fully paid in probation period
Paid premium health insurance after probation
Year-end bonus, salary review based on performance
The Job
- Conduct contact center and voice solution requirements gathering and develop options and alternatives
- Provide pre-project consulting to the business and recommend appropriate solutions to solve business problems about Contact Center/Voice infrastructure
- Implement, configure and maintain all Contact Center/Voice systems such as VoIP PBX systems
- Develop solutions with IT Develop team for the corporate architectural standards, best practices for Contact Center/Voice infrastructure
- Provide regional and global support for request management process for Contact Center/Voice infrastructure
Your Skills and Experience
- University graduate in Telecommunications, IT or related majors with 5 year of experience
- Knowledge and/or Certification Contact Center and Unified Communication solutions
- Experience as a technical for VoIP telephony projects: Avaya, Cisco, Asterisk, ...
- Experience in deploying at least 3 contact centers ( more than 50 agents)
- Experience with Cloud Contact Center technologies, Omni-channel Contact Center, Unified Communication
- Experience working with telcos to provision SIP trunks for VoIP
- Experience in integration solutions with business software as CRM, Workforce Optimization, Workforce Management, ...
- Strong communication and interpersonal skills to interact effectively with other services, end-users and management
- Able to work independently or team work, research new technologies
- Experience with Session Border Controllers, ISDN, GSM Gateway is a plus
- Experience with troubleshooting SIP Trunking issues with telcos is a plus
- Good technical knowledge and experience with network and infrastructure components: DHCP, DNS, WAN/LAN topologies, firewall is a plus
Why You'll Love Working Here
WHAT WE OFFER
- A work-life harmony working schedule from 9 AM - 6 PM from Monday to Friday
- Salary: Competitive remuneration package and fully paid in probation period
- Paid premium health insurance after probation
- Pay-for-performance policy: Year-end bonus and annual salary review based on employee's performance
- Team building and other various cash and non-cash benefits (holidays bonus, birthday...)
- A multinational dynamic working environment that offers various development opportunities where work transcends all traditional boundaries.
- Opportunities to work with a vast global talent pool, bringing together diverse, specialized teams that collaborate seamlessly
- A delegation culture where you are empowered to take full ownership and responsibilities in projects, tasks and innovations.
SIP Server,
IT Support, Web Application Firewall, Networking, CRM