Career Services Officer (Chuyên Viên Phát Triển Sinh Viên và Hướng Nghiệp)

POSITION PURPOSE
The Career Services Officer's primary responsibility is to coordinate and organise value-added activities and programmes for the delivery of the academic modules for all courses and levels, and to provide support for other career services for BUV's undergraduate and Postgraduate/MBA students. As one of the Career Services & Industry Relations team members, he or she will have a voice in planning and designing effective career and employability skill enhancement programmes for students. He or she is responsible for providing excellent customer service to all stakeholders related to his/ her scope of work. The role is subject to change depending on the needs of the University.
AREAS OF RESPONSIBILITY
1. Plan and organise value-added activities to enhance the learning experience for academic module delivery (70%)
- Work closely with Faculty, Lecturers, Careers & Industry team members, Team Leader, and Head of Department to plan and design meaningful academic value-added activities, such as guest lecturers, company visits, field trips to other cities, work experience related to academic delivery requirements, and skill-enhancement training for undergraduate and MBA students.
- Be the connector between Faculty and Industry Relations Officers to make sure the IR Officer understands clearly and correctly the faculty's request, ultimately inviting suitable partners/ guest speakers to the activities.
- Act as the main coordinator for all value-added offerings that are related to personal and professional development as well as career advancement for MBA and Post-graduate (PG) students. The job holder will have opportunities to design and implement new initiatives to create a unique student experience for PG students outside of their classrooms.
- Manage logistic and administrative tasks related to planning and delivery of the activities, including scheduling, working with suppliers, payment process (if any), checking attendance and so on; ensure a smooth operation for all stakeholders involved.
- Escorting students and Faculty members on field trips and company visits.
- Manage expectations and satisfaction of Faculty and students regarding the experience quality, as well as collect their feedback proactively (by survey, catch-up meetings, visiting classes, etc.) for continuous future improvements.
- Promote career services presence, especially the academic value-added activities, within and outside of the university via social media, emails, periodic newsletters, and on campus. (Examples of recap posts: Post 1, Post 2)
2. Support Other Career Services (20%)
- Assist in advertising employment opportunities for students via internal channels (BUV Job Portal and visuals on-campus) and social media.
- Assist in facilitating personal career services and organising other activities of the Careers & Industry Relations Team and Student Engagement Department when necessary.
- Undertake any other duties that may be assigned from time to time.
(Note: The opportunity to try out other scopes of work in the Career Services & Industry Relations Team is open to any member who would like to explore your potential. The scopes might be industry relations, providing CV and interview advice, in-depth career consultation and so on, upon the member's willingness and competencies.)
3. Operation & Administration (10%)
- Record & Filling system: Maintain and update the record and filing system of each student's personal development portfolio and career progressions, job postings, employer contacts, industry partners, etc
- Customer Services: Ensure quality customer services & timely responses to a variety of written requests from students and relevant stakeholders, i.e., faculty, staff, parents, partners, etc. for information relating to career services via telephone, correspondence and/or electronic mail.
- Administration: Assist in the administration of the operations of the career services in charge.
- Assist the department in preparing periodic reports and newsletter updates for Management and the University