Case Manager - 100% Remote, Contractor

We are seeking experienced-level Case Managers to remotely support the case preparation process for clients and to provide high-quality service through written communication.
The work and communication will be carried out in 100% written English. Strong English reading and writing skills are required.
Note: "Case Manager" is an internal team designation referring to responsibilities related to case preparation and support. It does not indicate a managerial or people-management position.
Tasks & Responsibilities:
- Replying to clients' inquiries and providing instructions on submitting application documents
- Assisting clients to complete their individual case processing plans and ensuring deadlines are met
- Communicating with clients and other teams through writing messages in English
- Thoroughly reviewing documents submitted by clients and providing appropriate advice on their cases and queries
This is a full-time contract-based and 100% remote position. You'll need to use your own device (computer) with a stable internet connection. The job will require MS Word program installed on your work device (computer).
Working hours: 8:00 AM to 5:00 PM (Mon-Fri, Indochina Time)
Salary: 19,000,000 VND - 21,000,000 VND per month