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Mô tả công việc
Work location: Amway Đồng Nai Center - 239 Truong Dinh Street, Tan Mai Ward, Bien Hoa City, Dong Nai Province
SUBFAMILY RESPONSIBILITIES (Other duties as assigned)
Manage the overall daily Center operations efficiently in compliance with operational policies, standards & procedure, at high levels of customer service satisfaction, overall responsibility for managing and developing employees according to business needs.
CAREER LEVEL
• Oversee and manage all Center operation in compliance with approved policies and procedures
• Ensure high level of customer service performance according to corporate requirements
• Monitor & control Center Fix Assets in line with Fix Assets policies
• Manage Center workforce to meet business requirements and growth JOB
SPECIFIC RESPONSIBILITIES
1.Customer Activities Management
• Oversee and optimize the entire customer journey, including registration, order placement, and payment processes.
• Implement strategies to enhance the overall product experience for customers, ensuring satisfaction and loyalty.
• Counter support in rush hour & big season
• Onsite Leadership support for WH Team
2.Outsource Service Management
• Take charge of security and cleaning operations through effective management of external service providers.
• Collaborate with vendors to maintain high standards of security measures and cleanliness within the mini center.
3.Team Performance Management
• Lead and inspire a customer-centric team, setting clear performance expectations.
• Provide regular feedback, coaching, and training to team members to enhance their skills and capabilities.
• Implement performance metrics and key performance indicators (KPIs) to drive team productivity and achieve service excellence
4.Facility & Admin Management
• Mini Expo Execution
• Meeting room (handover facility & Booking confirmation)
• Building Landlord & Licenses
Yêu cầu
REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND/OR RELATED EXPERIENCE
• Education: Bachelor's degree or higher in Business Administration, Hospitality, or related areas
• Related Experience (years): At least 5 years of total experience, with minimum 2 years in supervisory positions in Customer ServicCustomer Service, Store Management, or in customer-related disciplines.
• Certification(s) / License(s):
- English Communication
- Good in Microsoft Office
- Familiar with CRM
Required Knowledge, Skills, Abilities and/or Related Experience:
• Strong planning, organizational, and people management skills.
• Customer-oriented mindset with excellent customer service, relationship building, and stakeholder management abilities.
• Effective communication, influencing, collaboration, and team-building skills.
• Skilled in critical thinking, problem-solving, and quick learning with high accountability.
• Able to work independently, under pressure, and adapt to changing situations.
• Proficient in reading and writing English.
Quyền lợi
Thưởng
13th-Month Bonus guaranteed + Annual Performance Bonus
+ Meal + Phone + Transportation allowances
Chăm sóc sức khoẻ
Premium Healthcare Insurance for employee & family member(s)
Company Health & Wellbeing programs
Cơ hội du lịch
Annual department building program
Oversea Company Outing Trips every 2-year
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Thông tin khác
NGÀY ĐĂNG
15/08/2025
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
English, Business Administration, CRM, Customer Management, Customer Service
LĨNH VỰC
Hàng tiêu dùng
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
5
QUỐC TỊCH
Không giới hạn
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Thông tin chung
- Ngày hết hạn: 15/09/2025
- Thu nhập: Thương lượng
Nơi làm việc
- Amway Đồng Nai Center - 239 Đ. Trương Định, P. Tân Mai, Tp. Biên Hòa, Tỉnh Đồng Nai
