1. Planning
- Plan and work with Regional Centre Director for weekly, monthly quarterly and yearly activities to drive sales and re-sales
- Plan for monthly, quarterly, yearly to train/coach staff in department
2. New sales management
- Weekly and monthly sales and re-sales planning
- Monitor sales and re-sales performance daily
- Monitor conversion rate (visitors - placement tests- sales) daily
- Follow up bookings daily
- Review sales and re-sales performance weekly and set plans for the upcoming week(s)
- Cooperate with other training centres to maximize sales and re-sales for the company
- Monitor telesales activities at centre
3. Customer satisfaction
- Customer service
- Monitor sales and care team in their customer care tasks to make sure the services are professional
- Handle customers' feedbacks/complaints
- Verify customers requests relating to saving fee, class transfer, refund, etc
- Verify special offer or discounts
- Propose events, activities for centre when necessary
- Support in events organized/planned by the company
- Coaching and training
- Conduct Workshop/Training for sales and care team
- Sales and Care development
4. Centre Operation
- Observe/ monitor to make sure EP's performance is accurate and professional
- Monitor to make sure EP follow policies, procedures, instructions, internal regulations and standards
- Check ERP system to make sure every process is applied correctly
- Arrange staff working schedule
5. School contract
- Visit school to build relationship
- Monitor school contract to make sure deliver good service to the students
- Follow up payment at school
6. Marketing
- Local MRK
- Prepare and organize all local marketing event at centre
- ELT activities
- Support all ELT activities at centre
7. Reporting
- Complete reports: weekly, monthly or as required
- Verify weekly monthly new sales and re-sales report
- Verify Non-standard Working Hours Report
- Check Unearned Revenue Reports and take immediate action for any "Outstanding Payment" cases
- Corporate report
- Verify weekly and monthly ILA account report
8. Regional Centre Director's Delegation
- Support Regional Centre Director in centre performance financial KPIs: new sales, revenue
- Support Regional Centre Director in cost control: utilities, paper, stationery, resources
- Work with HO departments and training centres, when necessary
- Work with local authorities, landlord, schools, clients, when necessary
9. Account management
- Assign account to EP
- Monitor all account at the centre to ensure good service
- Manage account lost of each EP
- Transfer account on time if any issue happened
