Center Manager

1. Center performance of your Center including center's Profit & Loss & center's active students. Developing and managing the Center sales plan and setting objectives
2. Ensuring compliance to local regulations and authorities
3. Implementing ICR operation policies throughout the Center
4. Responsible for driving sales results in your Center in terms of both quantity and quality
5. Ensure your Center reaches its annual sales objective
6. Deliver effective Consultants, CSOs shift plan to meet the needs of the Center
7. Managing the Customer Service to generate internal sales (together with your Assistant Center Manager & Duty Teachers)
8. Leading by example - doing sales appointments at referral source
9. Deliver Appointment tracking and analysis of key statistics
10. Monitoring calls, appointments, course types sold, average price, discounts, and payment options with a view to ensuring a professional sales process and driving quality sales
11. Managing and understanding customer complaints
12. Contract, Invoice and collections management, general Center administration.
13. Responsible for all aspects of staff recruitment, development and motivation in your Center - directly for the CSOs, TAs, ACM.
14. Responsible for Staff discipline and dismissal in your center
15. Ensuring standard Service practices are in place (in conjunction with the operation Manager & Service Manager
16. Deliver daily CSO meetings, weekly Sales meetings, monthly Sales Kick-Off meetings to drive sales, review results & motivate Consultants.
17. Weekly meeting with TAs, Teachers, Admission Manager, Group Center Manager, Operation Manager, Customer Service Manager
18. Delivery Training of CSO & TAs in your center but not limit to security & center's maids
19. Provide ongoing coaching to your consultants that include Observation and coaching follow up.