Center Operation Manager

Công ty TNHH Manabie Việt Nam

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 22/03/2023

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About Manabie:

Manabie offers Total Education. It is our education philosophy, which not only focuses on building a strong academic foundation but also develops cognitive, creative, and emotional skills together with consciousness of social and environmental issues.
Total Education is supported by caring coaches, a strong community of passionate individuals, and engaging content to help our learners gain lifelong skills, awareness, and confidence.
At Manabie, we believe everyone has inner greatness that can be discovered by developing a love for learning, igniting curiosity, and having the courage to pursue dreams. Our community is for everyone who strives for a better tomorrow where people, societies, and the natural world can thrive.

Responsibilities:

Set up new centre from the scratch
Build up and manage day-to-day center operations, property and facilities to ensure smoothness, cleanliness and professionalism following Manabie's standards
Responsible for the revenue and profit result of the center
Monitor and ensure center expenses within budget guidelines and compliance of cash management and monetary safe-keeping.
Optimise process and existing management files related to centre
Training for Academic Admin handling students and parents' complaints, feedback,... via phone call or Zalo chat. Communicate effectively and professionally with both students and parents on a regular basis
Train, coach, motivate and develop center staff providing excellent sales and service results to ensure revenue targets and profitability achieved through enrollment, classroom utilization ratio, and center expenses
Follow up with admin about new and existing students regarding re-enrolment and ensure payment collection meets the deadline. Monitor re-enrolment rates closely

Ensure 100% classes have teachers, including finding substitution in case of annual leave, urgent leave
Manage email groups, update teachers' availability & teaching skills on system, and record violations of class denial..
Provides and keeps up with a variety of reports and audits that can be used to gauge how their firm is performing.
Confirm timesheet for Admins, Teachers, and Secuities.
Managing and planning for Marketing events on Fanpage Facebook or other channels.

Requirements:

Has around 4 years of experience in centre management customer service, course/ program coordination, or the same position in education industry
Bachelor degree
Ability to multitask and manage stakeholders
Strong attention to detail and maintaining accuracy
Proficient with Microsoft Office/G-Suite or related software
Works well under pressure and good stress management.
Carefulness and integrity are a MUST
Professional working proficiency in English

Benefits:

Attractive salary
Probation: 2 months (100% full-time salary).
Health Insurance package from Bao Viet.
13-months and Performance Bonus.
14 days Paid Leave Annually.

Working hours and places

WORKING HOUR: 40 hours/week; 1 fixed day off a week

Working time will be flexible according to the assignment and arrangement of the department head and the requirements of the job

WORKING PLACE:
- Head Office And business locations in the Ho Chi Minh City area

Thông tin chung

Ngày hết hạn: 22/03/2023
Thu nhập: Thỏa thuận

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About Manabie : Manabie is an EdTech start-up company on a mission to provide a new style of online & offline merged learning around the world. We provide...Chi tiết About Manabie : Manabie is an EdTech start-up company on a mission to provide a new style of online & offline merged learning around ...

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