Support and consult customers from walk-ins, hotline, and marketing channels.
Provide information about dental services, treatment plans, costs, and promotions.
Follow up with customers via calls/messages to confirm appointments and support treatment decisions.
Build and maintain good relationships with customers before, during, and after treatment.
Coordinate with Dentists, Clinic teams, and Marketing teams to ensure smooth customer experience.
Update customer information and prepare basic consultation reports.
Achieve assigned KPIs related to consultation and customer conversion.
College degree or above.
Good communication skills in Vietnamese and English (spoken & written).
Minimum 1 year of experience in Sales /
Telesales / Customer Consulting, preferably in:
Healthcare
Dental clinics
Aesthetic / beauty industry
Premium service industries
Strong skills in:
Customer consultation
Persuasion & relationship building
Sales closing
Objection handling
Service-oriented mindset with strong business/result orientation.
Comfortable working under KPI / sales targets.