Chăm Sóc Khách Hàng (Customer Service )

Mô tả Công việc
What You Will Do
PRICING AND SALE SUPPORT
- Build good relationship with Carrier, Airline, Coloader, Vendor... and deal the best cost from them
- Synthesize market price trends, compare costs between many vendors/agents.
- Evaluate quote requests from sales team, advise and provide appropriate costs.
- Update rate sea/air/truck weekly/monthly report to manager.
- Support the sales team in consulting customers to increase the possibility of winning shipments
- Connect the sales team and other departments in the company, feedback questions from the sales team.
- Other tasks assigned by management.
CUSTOMER SERVICE
- Request booking from carriers & release booking to customer
- Handle documentations related to the shipment
- Follow instructions from front office if any special requirements (cargo insurance, Fumigation, free time applying...)
- Check and input cost/sell to the systems, complete file and transfer to Account Dept
- Keep tracking vessel status & updating to customer/agent. Follow shipment until cnee received cargo.
- Create and update SOP for each customer.
- Handle daily complaints & problems
- Report problems to Supervisor
- Other tasks assigned by management.