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Mô tả công việc
As an English Ticket Agent CSR, you will support customers through: Gmail channel - English Ticket Agent
Hours of working: 8 hours shift Mon-Sat during customer service hours, Night Shift in Vietnam:
8 PM - 8 AM, Mon - Fri (it means you can start to work at 8:00 PM / 9:00 PM / 10:00 PM / 11:00 PM and then you will work for 8 working hours with 1 hour of break time).
and 10 PM - 7 AM on Saturday.
Note: During Winter Time in the US (Daylight Saving Time - starts on the second Sunday in March and ends on the first Sunday in November), the time frame will be offset by 13 hours (UTC Timezone).
Working Location: CSR's Office Address: HTP Building, No. 434 Tran Khat Chan, Hai Ba Trung District, Hanoi.
More specifically, you will be responsible for the following tasks:
Only Support, No Sale.
Assists management with the company's day-to-day carrier operations activities
Respond to customer inquiries; review responses; gather and research information; assemble and forward information; verify customer's understanding of information and provide resolution
Maintains a solid understanding of the current products and services being offered
Assists with technical support questions, order status, port-in and port-out requests, network coverage inquiries and application questions; provides resolutions to complaints
Clerical and administrative support, training and reporting as required
Some other duties as required by the Senior Manager/Director.
Yêu cầu
Softel still welcomes freshers, and you would be trained in the professional US policy program from the beginning.
Good at English reading and writing.
Able to work in night shift.
Diploma / Bachelor's degree.
Skilled Typist: 45+ wpm typing speed is a strong plus.
Quyền lợi
Attractive Salary:
13.000.000 - 15.000.000đ/month (Full-time).
Probation period: 2 months.
The professional training programs at the beginning, are about soft skills in customer service, US telecommunications laws, welfare policies and work processes of the US Government.
12 days of annual leave, 11 public holidays, insurance according to Vietnamese labor law, and participation in classy internal activities of the company.
Because the company is in the early stages of human resources development in Vietnam, CSR will have many opportunities for career advancement and salary review based on ability.
100% of Customers are in the US, and the company environment uses and improves English extremely well.
Project bonus and salary review according to the work quality.
Opportunity to travel and on-site work in the US.
Working with major carriers in the US.
Thông tin chung
- Ngày hết hạn: 26/07/2024
- Thu nhập: 13 - 15 triệu
