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Softel Solution

Địa điểm làm việc: Hà Nội

Hết hạn: 26/07/2024

Chi tiết công việc
Giới thiệu công ty

Mức lương: 13 - 15 triệu

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Mô tả công việc

As an English Ticket Agent CSR, you will support customers through: Gmail channel - English Ticket Agent
Hours of working: 8 hours shift Mon-Sat during customer service hours, Night Shift in Vietnam:
8 PM - 8 AM, Mon - Fri (it means you can start to work at 8:00 PM / 9:00 PM / 10:00 PM / 11:00 PM and then you will work for 8 working hours with 1 hour of break time).
and 10 PM - 7 AM on Saturday.
Note: During Winter Time in the US (Daylight Saving Time - starts on the second Sunday in March and ends on the first Sunday in November), the time frame will be offset by 13 hours (UTC Timezone).
Working Location: CSR's Office Address: HTP Building, No. 434 Tran Khat Chan, Hai Ba Trung District, Hanoi.
More specifically, you will be responsible for the following tasks:
Only Support, No Sale.
Assists management with the company's day-to-day carrier operations activities
Respond to customer inquiries; review responses; gather and research information; assemble and forward information; verify customer's understanding of information and provide resolution
Maintains a solid understanding of the current products and services being offered
Assists with technical support questions, order status, port-in and port-out requests, network coverage inquiries and application questions; provides resolutions to complaints
Clerical and administrative support, training and reporting as required
Some other duties as required by the Senior Manager/Director.

Yêu cầu công việc

Softel still welcomes freshers, and you would be trained in the professional US policy program from the beginning.
Good at English reading and writing.
Able to work in night shift.
Diploma / Bachelor's degree.
Skilled Typist: 45+ wpm typing speed is a strong plus.

Quyền lợi được hưởng

Attractive Salary:
13.000.000 - 15.000.000đ/month (Full-time).
Probation period: 2 months.
The professional training programs at the beginning, are about soft skills in customer service, US telecommunications laws, welfare policies and work processes of the US Government.
12 days of annual leave, 11 public holidays, insurance according to Vietnamese labor law, and participation in classy internal activities of the company.
Because the company is in the early stages of human resources development in Vietnam, CSR will have many opportunities for career advancement and salary review based on ability.
100% of Customers are in the US, and the company environment uses and improves English extremely well.
Project bonus and salary review according to the work quality.
Opportunity to travel and on-site work in the US.
Working with major carriers in the US.

Nộp hồ sơ liên hệ

Softel Solution

Giới thiệu công ty Xem trang công ty

Tên công ty: Softel Solution.
Địa chỉ: 7th floor, Geleximco building, 36 Hoang Cau Street, Cho Dua Ward, Dong Da district, Hanoi City.

HTH Communications was established in 2008. This is the first and only company founded and owned by Vietnamese Americans that is licensed by the US government to provide wireless telecommunications services to qualifying households and is one of the industry's major global mobile device distributors. HTH provides wireless telecommunications services which have serviced millions of customers through 3 carriers including AirVoice Wireless, Cintex Wireless, and AirTalk Wireless. Over 14 years, the company has grown in size and scope and has done so by creating a culture of success. Enabling its hundreds of employees headquartered in Houston, Texas, USA, South America, India, and the Philippines to grow and excel has allowed HTH to invest in its employee's competitive benefits, salaries, and bonuses. During this growth period, HTH focused on expanding its marketing efforts to trade shows and achieved four industry-leading certifications, R2, ISO 9001, ISO 14001 & ISO 45001.
In 2021, HTH Communications established Softel Solutions - the first and only subsidiary headquartered in Hanoi, Vietnam to focus on high-quality human resources in IT, Marketing, Customer Care, etc. ..to develop the corporation's core services and products in the US.

Quy mô công ty

Từ 10 - 25 nhân viên

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