Mô tả công việc
1. Provide professional and timely customer support in Mandarin Chinese via phone, email, or online chat, addressing inquiries, complaints, and service requests (e.g., order tracking, product information, after-sales issues).
2. Record customer interactions, feedback, and problem details accurately in the company's CRM system, ensuring clear documentation for follow-up.
3. Collaborate with internal departments (e.g., logistics, sales) to resolve complex customer issues efficiently, and follow up with customers to confirm satisfaction.
4. Assist in updating customer service guidelines and FAQs based on common inquiries, improving overall service efficiency and consistency.
Yêu cầu
1. Education: High school diploma or above; college degree in Business, Communications, or related fields is a plus.
2. Language Proficiency: Fluent in Mandarin Chinese (both spoken and written) with clear communication skills; basic English reading ability is preferred (for understanding simple product documents).
3. Experience: 1 year or more of customer service experience (especially in e-commerce, retail, or FMCG industries) is preferred; fresh graduates with strong communication skills are also acceptable.
4. Competencies: Patient, detail-oriented, and able to handle customer complaints calmly; proficient in using office software (e.g., Excel, Word) and basic CRM tools.
Quyền lợi
- To comply with local labor laws and regulations in Vietnam, the company will, in accordance with the Vietnamese Law on Social Insurance and relevant policies, legally provide full-set social insurance (Bảo hiểm xã hội) for formally employed employees. The specific coverage includes the following:
1. Statutory Social Insurance (Bảo hiểm xã hội theo quy định của pháp luật): It covers pension insurance (Bảo hiểm hưu trí), medical insurance (Bảo hiểm y tế), unemployment insurance (Bảo hiểm thất nghiệp), and work-related injury insurance (Bảo hiểm tai nạn lao động). The contribution rates and procedures shall be implemented in strict accordance with the latest regulations of the Vietnamese government.
2. Rights and Interests Protection: After employees are employed and meet the statutory conditions, they can enjoy corresponding social insurance benefits (such as medical expense reimbursement, retirement pension accumulation, unemployment benefits, etc.). Social insurance premiums shall be jointly borne by the company and employees in accordance with the statutory proportions.
3. Compliance Statement: All the company's operations related to social insurance are in line with the requirements of the local labor administrative departments in Vietnam, so as to ensure that the legitimate rights and interests of employees are fully protected.
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 7 (từ 09:00 đến 18:00)
Thông tin chung
Nơi làm việc
- - Hồ Chí Minh: 11 Nguyễn Huy Tưởng, Phường 07, Quận Bình Thạnh, Phường Bình Thạnh
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 05/02/2026
