chuyên gia Chăm Sóc Khách Hàng Full-time 2024

COMPANY INTRODUCTION
DSS Software Solutions Sdn. Bhd. is a global IT Solutions and Managed Services company offering a wide range of solutions in Software / Web Development & Infrastructure Management services. We serve a broad base of organizations ranging from multinational corporations to small / medium size enterprises of all major business sectors - IT & ITES, Banking & Finance, Insurance, Telecom, Media & Entertainment, Retail, Healthcare etc.
Customer Service Specialist
Tính chất công việc: Toàn thời gian - Chuyên môn: Hành chính, Nhân sự - Địa điểm: Khác; Nước Ngoài - Mức lương: Thỏa thuận - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng!
JOB DESCRIPTION
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
Overview of CSS Role:
• CSS represents the brand, the culture, and the values of the client
• Your attitude and how you behave will determine how our client is perceived by its customers
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
• Customer concerns must be handled positively and professionally
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers
REQUIREMENTS
Responsibilities and Accountabilities
• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Pro-actively support customers to mitigate the risk of damage to the client's brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintains and improves quality of service by sharing suggestions and recommendations.
• Keep job knowledge and skills up to date by attending training and continuously learning.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies and procedures set by the company and client.
BENEFITS
N/A
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/6/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
1 applicant