Chuyên Gia Giải Pháp Cao Cấp (Senior Solution Specialist)

• Collect business requirements from relevant stakeholders and prepare projects documentation.
• Plan and implement projects. Help define project scope, goals and deliverables.
• Maintain projects effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Direct technological research by studying organization goals, strategies, practices, and user projects.
• Complete projects by coordinating resources and timetables with user departments and vendors/suppliers.
• Verify application results by conducting system audits of technologies implemented.
• Maintain quality service by establishing and enforcing organization standards.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contribute to team effort by accomplishing related results as needed.
• Integrate information technologies into the company for optimal effectiveness.
• Understand current and future business goals and ongoing IT issues to ensure business success.
• Develop a renewal and upgrade schedule for company system project plan implementation.
• Administer systems and related services to ensure the availability of services to authorized users.
• Align systems services within the parameters of Company objectives (e.g. designs, plans, implements, configures, maintains, tests, documents, and trains, etc.) to meet the mission, vision, and values of the department and the Company.
• Conduct research on systems products, services, standards, and best practices to remain current and up-to-date on available technology and its use.
• Develop and maintain a variety of manual and electronic systems processes and data (e.g. communication processes for system data collections, reports, service life cycles; systems data/information exchanges with internal and external systems; and systems security, integrity, and "test environments, etc.) to provide systems and related data that meet resort requirements.
• Develop and maintain scripts and utilities to automate repetitive routines and administer systems controls per resort requirements.
• Develop, implement, and maintain the processes and documentation for systems service management (e.g. asset, capacity, changes, configuration, continuity, incident, life cycle, problem, release, vendor, etc.) to ensure the efficient and effective functioning of resort-wide systems.
• Manage assigned systems services and related documentation (e.g. data exchanges, technical documentation, technical and nontechnical "end user" training, performance statistics, data architecture, quality control, user access, security, service architecture, service records, and vendor SLAs, etc.) to ensuring the efficient use of systems and/or applications.
• Other tasks assigned by Line Manager and Company Management.