Chuyên Viên Kho Vật Tư/ Spare Parts & Inventory Management

At AUX we are committed to creating an intelligent living environment through innovative technology and cultivating great talents by empowering our team to thrive and grow. As we continue to grow, we are excited to add an After-sales spare parts Specialist to our global team.
About Us:
We are a prominent Vietnam -based domestic air conditioning sales company, dedicated to providing homes with comfortable, efficient, and eco-friendly cooling solutions. With continuous technological innovation and exceptional customer service, we have established a solid reputation in the market.
Position Overview:
We are seeking an experienced After-sales spare parts Specialist with over 3 years of experience in spare parts management. The role is responsible for the maintenance and management of spare parts, ensuring the timely distribution and return of spare parts for service providers, and improving end user service satisfaction.
Key Responsibilities:
Spare Parts Management
• Plan and manage spare parts reserves, ensuring proper application and distribution for service providers.
• Maintain the consistency between physical parts and inventory in the parts library to ensure adequate stock levels.
• Oversee retail and deposit credit management of parts for service providers.
• Manage the review and return of defective parts after repairs.
• Optimize and improve the parts library management and the Global Customer Support System (GCSS) and APP.
Collaboration
• Coordinate with the After-sales Manager on parts-related issues within the center.
• Liaise with service providers, the Technical Director, and Parts Managers regarding accessory issues, distribution, and training.