Chuyên Viên Quản Lý Nợ (Data / Reporting) - Debt Management Officer - Khối Thu Hồi Nợ

Job Responsibilities
Manage and organize work within the assigned functional areas:
Prepare statistics and reports on multi-channel debt collection activities; provide input on the development of debt collection strategies and tactics.
Prepare statistical reports and analyze customer portfolios; provide recommendations on solutions to retain existing customers and develop potential customer segments across multiple channels.
Conduct and report on compliance monitoring activities related to debt collection.
Prepare reports on debt collection operations and the settlement of customers' insurance benefits; propose improvements to coordination processes with relevant departments and units.
Prepare daily reports for all debt collection departments and management teams on debt collection results and KPI achievement rates.
Calculate performance-based incentives for departments within the Debt Collection Division.
Other Responsibilities
Implement assigned plans and action programs and achieve assigned KPIs and OKRs.
Comply with Mcredit's internal policies and regulations; identify, control, and mitigate risks arising from professional operations and unit activities.
Perform other tasks as assigned by the Members' Council, Supervisory Board, Executive Committee, and relevant management, as well as participate in initiatives, projects, and Agile teams.
Job Requirements
Bachelor's degree or higher in Finance and Banking, Corporate Finance, Economics, Business Administration, Law, or related fields.
Experience in reporting and data-related functions at large-scale organizations or within the financial and banking sector.
Knowledge and understanding of debt collection activities, risk management, and related areas.
Proficient in Microsoft Excel; knowledge of SQL, Oracle, and other data tools is an advantage.
English proficiency: TOEIC score of 450 or equivalent.