Chuyên viên Sản phẩm Khách hàng cá nhân (mảng tín dụng) - Retail Banking Product Specialist (Credit Products) - Ban Sản phẩm và Marketing - TP. Hồ Chí Minh (2026TD457649)

JOB DESCRIPTION
Develop new products and enhance existing products for the Individual Customer (IC) segment to meet business needs, including designing and refining product features, analyzing sales performance and product utilization, and proposing product improvements to increase business value by monitoring product performance indicators.
Conduct market research and analyze individual customer needs to support the development of new products and the enhancement of existing products.
Collaborate in developing and managing the customer experience for the Priority segment, including designing detailed customer journeys and experiences for each product/service, optimizing the customer experience, monitoring product-level service quality KPIs, addressing customer experience issues and feedback, and proposing improvements.
Develop requirements for new products and product enhancements, and implement IC products developed by the unit on internal software systems (e.g., CRM, BPM, CMV, MB App, etc.).
Manage the profit and loss (P&L) performance of IC products, including consolidating product performance data; recommending and coordinating with the Business Division to propose pricing policies (interest rates, fees, incentives, etc.) for each product to ensure profitability; coordinating with the Business Division to implement pricing and fee adjustments; and monitoring, analyzing, and evaluating the performance of the IC product portfolio.
Provide in-depth professional and business expertise on IC products and solutions.
Please refer to the following descriptions to assess your experience and select the appropriate application level:
Specialist (Levels 1-3):
Directly perform professional and technical tasks. Higher levels require greater autonomy and the ability to handle more complex work.
Senior Specialist:
Take ownership of the results of a specific area of expertise and provide guidance to Specialists within the team. Typically suited to candidates with 5-8 years of experience who have independently managed an entire area of work.
Director/Expert:
Lead a specialized area or key product within the unit, provide in-depth professional advice to relevant departments, and potentially manage or coordinate a team. Typically suited to candidates with 8-12 years of experience, strong subject-matter expertise, and team leadership experience.
Senior Expert:
Lead and shape professional direction at the bank-wide level, directly advise Division Directors and senior leadership on strategy within the area of responsibility, and potentially manage or coordinate a team. Typically suited to candidates with over 12 years of experience who are recognized as leading experts in their field.
The years of experience specified above are for reference and assessment purposes only and are not mandatory requirements.
JOB REQUIREMENTS
Bachelor's degree in Economics, Finance, Banking, Information Technology, Data, Marketing, or a related field.
At least 3 years of experience in the finance/banking sector.
Knowledge of product development, customer segmentation, business, risk management, credit assessment, approval, operations, information technology, data, or marketing within financial institutions/banks.
Relevant professional certifications such as CFA, FRM, PMP, or other industry-related qualifications are preferred.
TOEIC score of 500 or above, or an equivalent English proficiency certificate.
Application Instructions:
Apply directly on the MB Bank recruitment page on [protected info]
MB Bank requires applicants to provide the following details:
Personal information: Full name, Date of birth, Gender
Contact phone number and Email
Education level, Graduating school
Work experience
3 to 5 standout skills
Why should you apply directly via
[protected info]
?
Your application will be assessed quickly.
Applicants should regularly check their email and phone to ensure they don't miss the interview schedule.