[CISS] IT Team Leader

Mô tả Công việc
Team Leadership:
- Provide effective leadership to the IT team, fostering a collaborative and innovative work environment.
- Foster professional development and skill enhancement within the team.
School System Management:
- Oversee the planning, implementation, and maintenance of the school's information systems.
- Ensure the security, integrity, and availability of all data and information systems.
- Collaborate with relevant stakeholders to identify and implement technology solutions to enhance educational processes.
Data Management:
- Develop and implement data management policies and procedures.
- Ensure compliance with data protection regulations and best practices.
- Manage data backups, recovery procedures, and disaster recovery planning.
Helpdesk Support:
- Manage the school helpdesk, providing timely and effective support to end-users.
- Troubleshoot hardware, software, and network issues, escalating when necessary.
- Develop and maintain a knowledge base to facilitate efficient issue resolution.
Infrastructure and Network Management:
- Oversee the maintenance and upgrade of hardware and software systems.
- Monitor and optimize network performance to ensure a reliable and secure IT environment.
- Collaborate with vendors and service providers to procure necessary IT equipment and services.
Training and Documentation:
- Develop and conduct training programs for end-users on relevant IT tools and systems.
- Create and maintain documentation for IT processes, procedures, and troubleshooting guides.
Budget Management:
- Contribute to the development of the IT budget and ensure cost-effective use of resources.
- Monitor expenditures and identify opportunities for cost savings