Clearance Cs Support Staff

Download data from the ICSM system, divide the orders that no one is in charge of for you to track.
Update orders to be handled promptly to avoid being warned on the ICSM system
ICSM system will warn those who need to update the distribution information for those in charge of updating orders in a timely manner.
Receive cargo data (not manifest) from the origin & call customers to get email then send documents to them for getting confirmation about kind of import, goods name in Vietnamese, hs code, material, [protected info]; then update information to agents.
Receive manifest data, update shipment information (got from customer) and share/forward to agents for doing customs clearance.
For unmanifest/MIC shipment : call customer to get needed information and inform to our agent for doing customs clearance as normal.
Monitor and push agents speed up customs clearance, push origin provide information timely; also update check point daily.
Revise documents for customer/agent as request, making debit note (for selft-clearance by customer).
For DDP shipment, send mail & push origin speed up Hong chong process then inform to agents continue customs clearance under DDP.
Coordinate and solve request for change delivery address, issue tax invoice , speep up delivery [protected info]
Solve request for return/destroy goods from customer; request agents inform all taxes/fees for return/destroy goods then send mail to origin/receiver for confirmation; keep monitor and update check point till finished process.
Consult and explain to customer any issue related to the customs procedure for import goods, co-ordinate with other departments to solve customer complaints.
Handling exceptions cases with agent/customer
Update check point & ICSM daily
Receiving and explaining all customs clearance issues for internation colleague
Directly contact shipper to ask the shipment information, when consignee doesn't cooperate provide it
Check and solve the urgent shipment from international colleague on escalation email, fengsheng...
Consult and give advice to SF China colleague about the import information
Consult and give advice to customer about import procedure
Pay attention to the responses of SF China for orders that need to be processed through the ICSM system
Receiving and explaining all customs clearance issues for internation colleague