Client Liaison Executives

* GENERAL INFORMATION:



The Client Liaison Executives will:

- provide excellent customer service to patients,

- portray a professional, courteous and helpful attitude in all dealings with internal and external customers.



* KEY RESPONSIBILITIES:



- Meet and greet

- Answering phone calls

- Making appointments

- Gathering information to complete patient file

- Checking I.D papers, insurance membership and details

- Managing patient flow

- Handling cashier work

- Ensuring all information are ready for billing and payment purposes

- Checking that patients have all necessary documentation/ reports/ medication, etc. before leaving the clinic

- Assisting with medical evacuation as required from time to time

- Assisting patients to make bookings outside FMP

- Perform other tasks as assigned by Line Manager