Client Serviec Manager - Priority

* Assist in marketing new products and services to active and non-active customers and seeking referrals from client base through day to day dealing with customers in and outside the bank.
* Take part in the process for management of customer relationship improvement by giving customer's feedback to managers and related relationship managers to work out service approach.
* Carry out accurate and fast investigations to ensure the objectives are met for both service and operations in accordance with service standards.
* Complete CDD related documents for ETB client.
* Take part in the process for management of customer relationship improvement by giving customer's feedback to managers and related relationship managers to work out service approach.
* To reconcile sundry/suspense accounts in accordance with the system policy.
* Other administration tasks assigned from line Manager, Branch Director, Branch Manager, Head of Branch Operations & General Manager Priority, Deposits & Distribution Priority Branch Operation.
* Process all daily branch transactions for all customer segments accurately.
* Positively and substantially perform delegated responsibilities to ensure high quality service, maintain partnerships with customers and facilitate well defined and error free processing for all products and services.
* Perform service quality functions to assist managers in improving working efficiency and quality via records and reports.
* Handle customer's enquiries about Bank's product & services at counters/phone/ email
* Handle cash pick up delivery to customer (s) and other bank(s)
* Ensure the CIT service as well as card delivery service delivered smoothly to customer and zero complaint from both internal & external parties.
* Assist & backup another team member to count bulk cash.
* Assist & backup Universal Banker_ in charged main cash to arrange bulk cash in and out vault and ensure the security at bulk cash room and vault area adhered.
* Coordinating with other departments: CMO, Liabilities Operations, Liabilities Servicing and Transacting, CDD... to handle general mass market customers' related issues.
* Report and response customer's transaction/ profile to reconciliation team.
* Perform service quality functions in improving working efficiency and quality via daily activities as card / bank statement delivery to customer (s)
* Back up each other on lunch/leave/ML/training.
* Participate in Business Continuity Plan testing whenever required.
* Fully understand and strictly comply with Group policies, work procedures and local regulatory requirements
* Process various transactions over the counter (cheque book issuance, TD/ TSD/ FD deal setup, inhouse fund transfer, epos [protected info])
*Process and hand over all instructions taken from customers over the counter to the relevant units.
* Assist in attending to customers (over the counter) in their queries and complaints.
* Assist in investigating customers' (over the counter) issues & complaints.
* Assist in revenue generation through active tag on and refer potential customer to sales.
* Ensure all entries, records, and reports in storage space.
* Assist in branch administrative duties and other ad-hoc & miscellaneous activities as assigned by the line Manager.
* File all entries, records, and reports in storage space.
* Assist in investigating processing errors.
* Custodian to keys and combination settings including but not limited to Treasury Cash Vault /ATMs/ CDMs/ Main door/valuable stationery (card/PIN/Cheque...) (if applicable) in accordance with the relevant policies and procedures.
* Above the standards, the Bank may assign other duties from time to time subjected to operational requirements.