cluster reservations agent - hcm based / Nhân Viên Đặt Phòng chung

InterContinental Hanoi Westlake

Địa điểm làm việc: Hà Nội

Hết hạn: 30/06/2024

Chi tiết công việc
Giới thiệu công ty

Mức lương: Thỏa thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Kinh nghiệm: 0,5 năm

khách sạn hotel english

Mô tả công việc

• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
• Promote the Hotel's (and IHG generally) products and services
• Maintain a high level of product and service knowledge about all IHG Hotels in your region
• Develop and maintain a regular pattern of sales calls
• Prepare and execute action plans which increase reservation sales and associated business
• Record and process reservations made by phone/fax/email
• Accept wait list reservations
• Process amendments to reservations such as extensions, early departures, etc
• Manage "no show" reservations by investigation and recording of same
• Record special billing arrangements for groups and conventions
• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
• Maintain knowledge of special rates/ offers/ promotions
• Monitor reservation levels and inform Managers of current and future occupancy rates
• Prepare reports as requested (eg to travel agents, business houses etc)
• Prepare reservation sales reports

Yêu cầu công việc

Qualifications:
• Diploma or Vocational Certificate in Culinary Skills or related field.
Experience:
• 1 year related experience or an equivalent combination of education and experience.

Quyền lợi được hưởng

Full salary, service charge and local social insurance contribution in probation period
Opportunity to work with a great team of people and career growth in the world's largest luxury hotel brand
Opportunity to join international training & development programs and cross training programs
Delicious and nutritious meal at Hotel's Social Café
Sleeping Lounge for Employee
Laundered uniform provided by Hotel
Pre-employment health check and annual health check
Birthday gift and Allowances on other special events
Recognition program with valuable gifts
Summer vacation and many team building activities
Hotel discounts worldwide at all IHG Hotels and Resorts
Unlimited Food & Beverage discount at Hotel
Free parking
Other benefits according to Hotel's policy

Nộp hồ sơ liên hệ

InterContinental Hanoi Westlake

Giới thiệu công ty Xem trang công ty

The InterContinental® Hanoi Westlake is located on the peaceful waters of the largest lake in the city and is adjacent to the famous 800-year-old Golden Lotus (Kim Lien) Pagoda. Ideally situated just minutes from the Old Quarter, the hotel offers a welcome haven from the bustling city center.

InterContinental® Hanoi Westlake is an iconic hotel in the heart of the vibrant district of Tay Ho, offering travelers luxurious guest rooms and bespoke Club InterContinental service. Experience multi-award-winning dining at Saigon restaurant or capture a magnificent sunset at Hanoi's only overwater bar, Sunset Bar. The hotel is minutes away from the city's most alluring attractions, while at the same time offering a peaceful escape in a beautiful and iconic lakeside setting.

Quy mô công ty

Từ 101 - 500 nhân viên

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