Cluster Reservations Agent/ Nhân Viên Đặt Phòng Chung
InterContinental Hanoi Westlake
- Chi tiết công việc
- Giới thiệu công ty
Mô tả công việc
up-selling and suggestive selling techniques
• Promote the Hotel's (and IHG generally) products and services
• Maintain a high level of product and service knowledge about all IHG Hotels in your region
• Maintain professional grooming, follow hotel policy and brand standards
• Develop and maintain a regular pattern of sales calls
• Prepare and execute action plans which increase reservation sales and associated business
• Record and process reservations made by phone/fax/email
• Accept and follow up waitlist reservations
• Process new reservations, amendments such as extensions, early departures, etc., or cancellations as per
guest requests via multi-channels
• Promptly handle guest requests and coordinate with related departments to get things done
• Follow up pre-payment for advance purchase and Wholesales FIT bookings
• Check reservation creations and update booking details as per hotel standards
• Ensure individual/company/travel agent/source/group profiles are well updated
• Maintain knowledge of special rates/offers/promotions
• Prepare reports as requested (eg. Miscellaneous reports)
• Be responsible for keeping our property safe and secure, to participate in any hotel activity related to Fire
Life safety
• Be a friendly face and helping hand to our guests
• Look smart - wear your uniform with pride
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
• Perform any other duties that may be assigned by the management from time to time
Yêu cầu công việc
Diploma in Business, or Vocational Certificate in Hotel Management, or related field
Experience
1 year related experience or 6 months experience in Reservations/ Front Office, or an equivalent
combination of education and experience
Required Skills
Proficient in the use of Microsoft Office Tasks
Good listening, speaking, reading, and writing skills
Problem solving and organizational abilities
Demonstrated ability to interact with customers, employees, and third parties that reflects highly on the
hotel, the brand, and the Company
Language
Good English communications and writing skills to facilitate the communication process
Quyền lợi được hưởng
• Service charge
• Social Insurance as law
• Bao Viet Health insurance for personal and family
• 24/7 Accident Insurance
• Rest & Relaxation Allowance per 3 months
• Relocation assistance
• Repatriation allowance
• Home Leave allowance
• Housing, uniform, meal and transportation are provided by the resort
• Gym room
Thông tin khác
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Ngành nghề
Kinh doanh & tiếp thị
Vị trí
Nhân viên
Cập nhật
26/[protected info]
Thông tin chung
- Mức lương: Thỏa thuận
Cách thức ứng tuyển
The InterContinental® Hanoi Westlake is located on the peaceful waters of the largest lake in the city and is adjacent to the famous 800-year-old Golden Lotus (Kim Lien) Pagoda. Ideally situated just minutes from the Old Quarter, the hotel offers a welcome haven from the bustling city center.
InterContinental® Hanoi Westlake is an iconic hotel in the heart of the vibrant district of Tay Ho, offering travelers luxurious guest rooms and bespoke Club InterContinental service. Experience multi-award-winning dining at Saigon restaurant or capture a magnificent sunset at Hanoi's only overwater bar, Sunset Bar. The hotel is minutes away from the city's most alluring attractions, while at the same time offering a peaceful escape in a beautiful and iconic lakeside setting.
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