Cluster Reservations Agent/ Nhân Viên Đặt Phòng ChungInterContinental Hanoi Westlake

• Sell the InterContinental Phu Quoc Long Beach Resort & Regent Phu Quoc products and services using
up-selling and suggestive selling techniques
• Promote the Hotel's (and IHG generally) products and services
• Maintain a high level of product and service knowledge about all IHG Hotels in your region
• Maintain professional grooming, follow hotel policy and brand standards
• Develop and maintain a regular pattern of sales calls
• Prepare and execute action plans which increase reservation sales and associated business
• Record and process reservations made by phone/fax/email
• Accept and follow up waitlist reservations
• Process new reservations, amendments such as extensions, early departures, etc., or cancellations as per
guest requests via multi-channels
• Promptly handle guest requests and coordinate with related departments to get things done
• Follow up pre-payment for advance purchase and Wholesales FIT bookings
• Check reservation creations and update booking details as per hotel standards
• Ensure individual/company/travel agent/source/group profiles are well updated
• Maintain knowledge of special rates/offers/promotions
• Prepare reports as requested (eg. Miscellaneous reports)
• Be responsible for keeping our property safe and secure, to participate in any hotel activity related to Fire
Life safety
• Be a friendly face and helping hand to our guests
• Look smart - wear your uniform with pride
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
• Perform any other duties that may be assigned by the management from time to time