Commercial System Specialist

1. TME System Operations:
• Manage master data including product lists, customer information, routes, user creation, access rights, and promotion configurations.
• Monitor and respond end-users in a timely manner to resolve application issues; ensure incidents are recorded, followed up, and closed as standard.
• Handle daily tickets from Distributors and Sales teams related to the TME systems. Laise with Distributor IT to provide system support, troubleshooting, and functional guidance to handheld & back-office users (storekeeper, accountant, sales admin, field force).
2. Customer, Route, Product & Warehouse Management / Transaction Control:
• Take full responsibility for POS approval, route & role creation, product and customer status cleansing timely.
• Validate transaction data, provide guidelines on TME adjustments for credit/debit notes, invoice corrections, and resolution of non-tobacco transactions (promotion, redemption, reward).
• Ensure accuracy of data and compliance, check survey, map in case any request/issue of functional teams.
• Track Outstanding balance of credit customer and work close with Finance/ KAC team to check, clear and match with Distributor financial report.
3. Trade Program Setup & Targeted outlets join program Control:
• Main responsibility setup program on TME system as request of Sales & Trade Strategy & Brand teams (Sell in, Sell out, Display Fee, Reward)
• Track and update customer assignment & timelines.
• Support for cut-off data for program reconciliation, exceptional cases.
4. TME System Upgrade Support & Data Validation:
• Collaborate with TME specialist/ IT during system upgrades and data validation cycles to ensure correctness and completeness.
• Investigate data issues and coordinate fixes with vendors and internal teams.
• Assist Line Manager in new system rollouts, continuous improvement and provide training and knowledge transfer to new users.
5. Monthly/ Weekly Reports Generation & External Data Management
• Consolidate and validate data from all Distributors to ensure standardization and accuracy.
• Prepare daily/weekly/monthly performance reports for internal stakeholders.
• Upload Distributor data into the TME system and ensure proper assignment and timely reporting.
• Generate and share TME reports for DS (Distribution Supervisor) tracking on a daily, weekly, and monthly basis.
6. PR/PO creation:
• Support to create PR/PO as required by Line manager