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Role Summary
Responsible for maintaining reliable, secure, and efficient IT operations, providing technical support to employees, managing workplace technology and infrastructure, and minimizing business disruptions.
Key Responsibilities:
- IT Support: Troubleshoot hardware, software, network, account, and application issues; manage incidents and service requests within agreed SLAs.
- Infrastructure & Network: Monitor and maintain office networks, Wi-Fi, firewalls, servers, and connectivity; coordinate with service providers to resolve technical issues.
- Endpoint & Asset Management: Deploy and maintain IT equipment, manage hardware inventory and software licenses, and support employee onboarding and offboarding.
- IT Security & Business Continuity: Apply security configurations, support patching and vulnerability remediation, monitor backups, and assist with recovery procedures and audits.
- Project & Deployment Support: Support office setup, relocation, infrastructure upgrades, UAT, technology rollouts, and go-live activities.
- Vendor & Service Management: Coordinate vendor support, monitor service performance, maintain technical documentation, and recommend operational improvements.
Your Skills and Requirements
- Degree or diploma in IT, Computer Science, or a related field, or equivalent practical experience.
- At least 3 years of experience in IT operations, infrastructure support, or enterprise technical support.
- Hands-on knowledge of Windows endpoints, Microsoft 365, identity and access management, and endpoint management.
- Working knowledge of TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi, VPN, and firewall fundamentals.
- Experience with IT ticketing systems, incident management, IT asset management, patching, endpoint security, and backup procedures.
- Strong troubleshooting, documentation, prioritization, and communication skills.
- Ability to communicate in English with regional teams and vendors.
Preferred Qualifications
- Experience supporting multiple offices or regional IT operations.
- Familiarity with ITIL practices, monitoring tools, scripting, or automation.
- Relevant Microsoft, networking, security, or ITIL certifications.
- Experience with office launches, relocations, or infrastructure deployments.
Benefits
- Competitive salary + 13th-month salary + 100% salary during probation.
- 14 days of annual leave.
- Health Insurance, Social Insurance + Aon Health Care.
- Career development opportunities in a professional and dynamic environment.
- Opportunity to work with top industry experts and talented colleagues.
- Participation in engagement and well-being activities: Company events, Happy Day,...