Mô tả công việc
Scope of Work
Direct Hotline counseling/receiving calls, emails, messages (email, chat, voice) from customers to answer questions, support to resolve customer complaints about products and services on the e-commerce platform.
Update information on the system.
Perform other duties as required by superiors.
Yêu cầu
Income up to: 18.000.000 - 19.000.000 VND/month.
Base salary: 16.500.000 VND
Meal Allowance: 500.000đ VND
KPI Incentive: 900.000 - 1.200.000 VND
Night shift allowance: 30% base salary
100% salary in 2-month probation time
Benefits
Join the insurance regimes according to the provisions of the Labor Law.
Accident insurance 24/7.
14 days of leave/year.
Annual Health Checkup.
Participate in training courses on skills and profession.
Experiencing a clear promotion path.
Working in a dynamic, professional environment with many opportunities for advancement.
Work Schedule
Rotated Shift, having any 02 days off
Working hour: [protected info] (9 hours/shift including 1 hour break time)
Requirements
Proficient Mandarin communication skills (equivalent to HSK Level 5/6)
Experience in cross-border e-commerce or customer service is an advantage
Work Location
The Flemington Tower - 182 Le Dai Hanh, Ward 15, District 11, Ho Chi Minh City
Contact Information
Phone: [protected info] - Hiring team
Email: [protected info]
Thông tin chung