Country Quality Lead, Vietnam

The primary responsibility of the role is to develop a robust and clear quality strategy for Vietnam which is envisages a future forward thinking of digital ways of working that helps the Vietnam business to achieve greater consistency in tasks and activities that are involved in producing safe and efficacious product to help improve consumer / customer satisfaction and help grow Vietnam business. To build a resilient workforce that is digitally savvy with an agile mindset, empowered to take decisions that drive the organisation forward.
This position has responsibilities for:
• Cross functionally the role needs to partner with key stake holders within the Business such as :
• Partnering with Country MD as Country SSM (special situation management) coordinator.
• Partnering with Manufacturing & Supply Chain VP/Directors and RD VP/Directors. Be an integral part of MSC and RD Leadership Team.
o Provides leadership to introduce, maintain and implement the quality activities across NPD, SCR, manufacturing, and supply chain by setting up a systematic approach to quality improvement and adherence to quality policies.
• Supply - internal factories (2 Sites - BKD, NKD)
o Ensure compliance of all operations to internal and external requirements.
o Drive QM pillar and SWP according to phase with Supply Chain Excellence
o Provide the support on RCA and CAPA on critical quality issue and quality related variance.
o Maintains necessary quality certifications and licences
o Executive responsibility to continue improvement quality knowledge, skills and capabilities
o Provide the coach, guidance to plant quality managers
o Executive responsibility for the release for sale decisions across all four sites.
o Establish and maintain One Quality System [Quality Policy] in each factory and across the supply chain
o Drive improvements in compliance and efficiency
• Supply - EM Quality Management and Copackers
o Ensure new EM / Copackers are properly developed on QFS and pass global Mdlz audit
o Ensure compliance of all EM / Copackers operations to internal and external requirements
o Maintain excellence in the management of EM / Copackers from a Quality perspective.
o Working as part of a cross-functional team drive improvements across the network.
o Provide a holistic risk assessment and support the Test and Learn initiatives by the business with new EMs
• Supply - Supplier management
o Ensure new supplier is properly developed on QFS and pass global SQE audit
o Ensure all PRM meet MDLZ requirements and no impact to operations
o Drive continuous improvement to reduce PRM related operation loss
• Distribution - Warehouses, Distributors and Transportation
o Partner with CSL and sales to ensure new warehouses, distributors and transportation are properly developed on Mdlz Quality and Food Safety systems and they pass the global Mdlz audits
o Ensure compliance of all Mdlz and third party warehouse and distributors serving MDLZ to internal and external requirements
• Sales - Partner with Sales team to ensure Quality requirements are met at point of sales and adequate training is provided to sales on care of confectionery in trade.
• Partnering with strategy team to work on M&A project from due diligence to integration
Operating Environment:
Internal:
• Consist of large volume plants
• Phase 0-Phase 3 sites of IL6S
• Product category - Biscuits - Crackers/Cookies, Snacks, Cakes, Fresh Buns/Cakes
• Exports to markets outside Vietnam such as Australia and across SEA countries
• Aggressive ambition to grow in 2030
External:
• EM capability is averagely lower than MDLZ requirement, requires significant support from quality team for development
• Test and Learn Initiatives done with External Manufacturers
• Testing capability from approved laboratories that requires constant monitoring and continuous improvement
• Different needs of varied group of distributors, customers, suppliers and regulatory.