Credit Collection Executive

Key Requirements:
Education & Experience:
• Bachelor Degree in Finance, Accounting, Business Administration, or a related field.
• Minimum of 5 years of experience in credit control, collections, or a similar customer-facing finance role.
• Experience in working with cross-functional teams to resolve customer or payment issues.
• Familiarity with documentation practices for audit and government reporting is an advantage.
Skills & Competencies:
• Strong verbal and written communication skills.
• Basic proficiency in Microsoft Office, especially Word and Excel (candidates will be tested).
• Good English skills in all four areas: listening, speaking, reading, and writing (candidates will be tested).
• Problem-solving and issue-resolution capabilities.
• Time management and task prioritization skills.
• Attention to detail and ability to handle sensitive data with care.
• Ability to work both independently and collaboratively with teams.
• Need to travel to customers as and when required.
Personal Attributes:
• Pleasant and easy-to-listen voice.
• Persistent, and customer-focused.
• Patience and Aggressive- as and when required.
• Proactive and self-motivated.
• Reliable and responsible in meeting deadlines and following through on tasks.
• Professional demeanor and positive attitude.
KEY COMPETENCIES:
RESULTS ORIENTATION: Strong capability in focusing on tasks and results to achieving goals, solving problems,
maintaining productivity, and making fast decisions by using a critical thinking approach.
BEING RESILIENT - Ability to manage crises and volatile situation effectively. Should be able remain objective and calm
and show positive attitude & strong judgement when faced with adversity.
CUSTOMER FOCUS - Ability to building strong customer relationships and delivering customer-centric solutions.
RESOURCEFULNESS - Identifying, Securing & Deploying resources effectively & efficiently (People, funds, infrastructure)
to accomplish a goal.
STRATEGIC MINDSET - Seeing ahead to future possibilities and translating them to breakthrough strategy. Ability to
Analyse complex trends & issues and can effectively implement actions or outline a course to accomplish objectives.