cross border e-commerce operation Senior Executive
SEKO LOGISTICS GLOBAL FORWARDING (VIETNAM)Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 01/07/2024
- Chi tiết công việc
- Giới thiệu công ty
Mức lương: Đến 20 triệu VNĐ
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
I. Job Overview
This position is responsible for the end-to-end day-to-day operational execution for the international cross border e-Commerce products as well as co-ordinate with internal/external stakeholders/ third parties to maintain hyper care and the operational excellent all the time to all customers of SEKO Vietnam.
II. Roles and Responsibilities
• Responsible and co-ordinate with head of products, Customer Service (CS) team and stakeholders to create a lean end-to-end operational process for the international cross border e-Commerce products.
• Responsible and co-ordinate with the stakeholders/third parties to execute a day-to-day operation tasks such as the Omni parcel system update, pick-up planning/ shipments processing at parcel level i.e. counting/labelling/ scanning, consolidating...etc. at warehouse/airport as well as co-ordinate with stakeholders/ 3rd parties to get e-commerce shipments/parcels completed the customs formality and uplifted onto the aircraft timely and safety.
• Responsible for the new customer on-boarding smoothly with support from CS and regional teams.
• Engage customers and provide customer service, track, and trace.
• Proactive action for problem solving and/or raise it to higher managers timely for proper support.
• Daily / weekly reporting to head of product/ project lead for shipments progress/ milestones and pending issues if any.
• Handle additional tasks assigned by direct Manager or functional team.
This position is responsible for the end-to-end day-to-day operational execution for the international cross border e-Commerce products as well as co-ordinate with internal/external stakeholders/ third parties to maintain hyper care and the operational excellent all the time to all customers of SEKO Vietnam.
II. Roles and Responsibilities
• Responsible and co-ordinate with head of products, Customer Service (CS) team and stakeholders to create a lean end-to-end operational process for the international cross border e-Commerce products.
• Responsible and co-ordinate with the stakeholders/third parties to execute a day-to-day operation tasks such as the Omni parcel system update, pick-up planning/ shipments processing at parcel level i.e. counting/labelling/ scanning, consolidating...etc. at warehouse/airport as well as co-ordinate with stakeholders/ 3rd parties to get e-commerce shipments/parcels completed the customs formality and uplifted onto the aircraft timely and safety.
• Responsible for the new customer on-boarding smoothly with support from CS and regional teams.
• Engage customers and provide customer service, track, and trace.
• Proactive action for problem solving and/or raise it to higher managers timely for proper support.
• Daily / weekly reporting to head of product/ project lead for shipments progress/ milestones and pending issues if any.
• Handle additional tasks assigned by direct Manager or functional team.
Yêu cầu công việc
III. Education and Experience requirements
• Bachelor's degree holder in Global Supply Chain, Logistics or Transportation is preferred.
• Minimum 02 years' experience in similar roles or industry ( Cross-border E.com, Express)
• Good understanding and experience in the operation process and operation execution for the international cross-border e-Commerce products (B2C, C2C).
• Good Project management and stakeholder management skills.
IV. Job Skills, Personality and Competencies for this position
• Independent, strong leadership, team spirit, highly adaptable, good self-starter.
• Flexible, hands-on, able to work under pressure, detail-oriented with strong analytical and problem-solving skills, can meet tight deadlines.
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office - Excel, Word and PowerPoint.
• Bachelor's degree holder in Global Supply Chain, Logistics or Transportation is preferred.
• Minimum 02 years' experience in similar roles or industry ( Cross-border E.com, Express)
• Good understanding and experience in the operation process and operation execution for the international cross-border e-Commerce products (B2C, C2C).
• Good Project management and stakeholder management skills.
IV. Job Skills, Personality and Competencies for this position
• Independent, strong leadership, team spirit, highly adaptable, good self-starter.
• Flexible, hands-on, able to work under pressure, detail-oriented with strong analytical and problem-solving skills, can meet tight deadlines.
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office - Excel, Word and PowerPoint.
Quyền lợi được hưởng
Address & Working time:
HCM: The Six8 Building, 24-26 Phan Dinh Giot Street, Ward 2, Tan Binh District, Ho Chi Minh City
Working time: 8h30 to 17h30 from Mondays to Friday.
Benefit:
13th month Salary
Performance appraisal and salary review twice a year.
Full gross salary payment for compulsory insurance.
Awards for most outstanding individuals every quarter, every year.
Meal allowance, motorbike parking
Health check at International hospital
Full paid for Social Insurance Bao Viet Health Insurance
Team building activities, company outing trip
Training & development.
HCM: The Six8 Building, 24-26 Phan Dinh Giot Street, Ward 2, Tan Binh District, Ho Chi Minh City
Working time: 8h30 to 17h30 from Mondays to Friday.
Benefit:
13th month Salary
Performance appraisal and salary review twice a year.
Full gross salary payment for compulsory insurance.
Awards for most outstanding individuals every quarter, every year.
Meal allowance, motorbike parking
Health check at International hospital
Full paid for Social Insurance Bao Viet Health Insurance
Team building activities, company outing trip
Training & development.
Nộp hồ sơ liên hệ
SEKO LOGISTICS GLOBAL FORWARDING (VIETNAM)
Giới thiệu công ty
Xem trang công ty
SEKO started out in business in 1976, operating out of a single Chicago office. Since then, we have built a solid reputation throughout the world as an innovative and flexible provider of first class logistics services.
FROM ONE CHICAGO OFFICE IN 1976 TO 120+ TODAY - IN OVER 40 COUNTRIES!
This worldwide scope enables you to benefit from Global implementation experience and expertise across all industry sectors, coupled with vital in-country knowledge and service at the local level.
We provide complete Supply Chain Solutions, specializing in transportation, logistics, forwarding and warehousing. We also lead the industry with innovative and configurable IT solutions, which provide a seamless flow of information and give our growing client base true supply chain visibility. Our unique business model provides you with:
Hands-on service and support
Personal relationships
Creative, configured solutions
Responsiveness and reliability
Flexibility and consistency
THE SEKO APPROACH
SEKO is committed to developing efficiencies and optimizing your supply chain. We take time to understand your requirements and build our processes and service around your business, leaving you free to dedicate your time to what you're good at - growing your company's profits.
We achieve this by simplifying processes, by providing the right service and cost options with multiple carriers, and by improving your ability to monitor and track sales and purchase order activity. Our logistics solutions are lean and efficient, with the core aim of improving your customer satisfaction and keeping your business running at peak performance.
FROM ONE CHICAGO OFFICE IN 1976 TO 120+ TODAY - IN OVER 40 COUNTRIES!
This worldwide scope enables you to benefit from Global implementation experience and expertise across all industry sectors, coupled with vital in-country knowledge and service at the local level.
We provide complete Supply Chain Solutions, specializing in transportation, logistics, forwarding and warehousing. We also lead the industry with innovative and configurable IT solutions, which provide a seamless flow of information and give our growing client base true supply chain visibility. Our unique business model provides you with:
Hands-on service and support
Personal relationships
Creative, configured solutions
Responsiveness and reliability
Flexibility and consistency
THE SEKO APPROACH
SEKO is committed to developing efficiencies and optimizing your supply chain. We take time to understand your requirements and build our processes and service around your business, leaving you free to dedicate your time to what you're good at - growing your company's profits.
We achieve this by simplifying processes, by providing the right service and cost options with multiple carriers, and by improving your ability to monitor and track sales and purchase order activity. Our logistics solutions are lean and efficient, with the core aim of improving your customer satisfaction and keeping your business running at peak performance.
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