Cross Trade Sales Executive

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Basic Job description:
• Develop, manage and grow a portfolio of assigned customers across existing, lost and new accounts, in line with the country commercial strategy.
• Canvass cargoes and secure bookings for assigned trade lanes to achieve volume, revenue, lifting and customer growth targets.
• Identify new business opportunities, onboard new customers, update customer profiles and expand share of wallet from existing accounts.
• Respond to customer enquiries, rate quotation requests and commercial opportunities, including coordination with Trade / Pricing on rate requests and market competitiveness.
• Drive rate quotation follow-up and ensure commercial opportunities are converted into confirmed bookings.
• Coordinate push-pull opportunities, including FOB, cross-trade and tender business, with POL, POD and overseas offices to support booking conversion.
• Conduct regular customer visits, sales calls, account planning and business reviews to understand customer needs, strengthen relationships and identify growth opportunities.
• Promote ocean freight services, intermodal products, logistics solutions, digital solutions and value-added services in line with commercial strategy.
• Monitor market trends, competitor activities, customer requirements, trade developments and freight feedback to support pricing and commercial decisions.
• Maintain CRM updates, customer profiles, sales visit reports, opportunity pipeline, lead conversion status and sales KPI tracking.
• Work closely with Customer Service and other internal stakeholders if required, to ensure customer requirements are understood and handed over clearly for shipment execution.
• Participate in joint Sales and Customer Service reviews, including business reviews, service performance discussions, customer retention actions and recovery plans where required.
• Support commercial campaigns, sales projects, market reporting, lifting forecast inputs and management reporting as required
Additional Job description:
• Cross-trade ability to link with PIL China office, China companies
• Chinese Customer Sales Desk focus
• Intermodal and special cargo focus