CS Manager (+10 years in FWD& Logistics only)

""Immediate availability is required""
G.Pacific Logistics is an international logistics company providing Sea & Air Freight Forwarding, Inland Transportation, and Project Logistics services.
We are looking for an experienced CS Manager who can lead our CS team while taking ownership of key customer operations.
Key Responsibilities
Manage Sea & Air import/export shipments and Key Accounts
Oversee the entire logistics process from booking to final delivery
Negotiate rates with shipping lines, airlines, trucking companies, and other vendors
Manage competitive pricing and quotations
Assign CS team tasks, provide training, and manage KPI and performance
Monitor work quality and coach/support team members when issues arise
Respond quickly and make sound decisions in cases of delays, urgent shipments, incidents, or unexpected operational issues
Work directly with the foreign Managing Director
Manage existing customers and identify new business opportunities
Qualifications
Minimum 10 years of CS experience in freight forwarding / international logistics
CS Manager or team leadership experience preferred
Strong network with shipping lines and trucking companies and/or strong pricing capability preferred
Solid management skills in staff supervision, training, KPI, and performance management
Ability to prioritize and resolve urgent operational issues quickly
Fast, accurate, responsible, and highly organized
Professional English is mandatory for direct communication with the foreign Managing Director
Must be available to join immediately
Compensation & Incentives
Competitive salary based on experience and capability
Base salary: 35M VND + unlimited incentives based on KPI performance and new business development
Additional incentive for new business personally generated
No cap on incentives
We are looking for a hands-on CS Manager who can lead the team, make decisions independently, and act quickly when urgent situations arise.