CTV Customer Support (4-Hour Shift)

Answering questions about features, documenting any technical issues, and passing them on to the product team
Creating support tickets for the team
Clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintaining a positive, empathetic, and professional attitude toward customers always.
Responding promptly to customer inquiries
Communicating with customers through various channels such as phone, email, social media, or ticket system
Collecting customer information and analyzing customer needs to get insights into current/ future products or services
Ensure customer satisfaction and provide professional customer support.
Build and maintain strong, long-lasting client relationships
Develop trusted advisor relationships with key customers
The interview process consists of 3 rounds
+ Round 1: Writing test
+ Round 2: Case Study live chat with an agent
+ Round 3: Interview