Customer Activation Specialist

Mô tả Công việc
Key Responsibilities:
Enhance Customer Engagement:
Implement customer engagement activities across various markets.
Conduct competitor research to design and propose solutions, policies, and principles that ensure the quality of products and services delivered to customers.
Ensure Consistent Customer Experience:
Monitor, coordinate, and implement activities that guarantee customer experience across online and offline channels, devices, and touchpoints.
Ensure a consistent customer experience across multiple channels.
Customer Data Collection and Analysis:
Participate in building a standardized customer feedback data collection system to identify key metrics that significantly impact customer experience.
Utilize data management tools to establish a continuous data flow for analyzing, measuring, and evaluating customer behavior and developing insights from various sources.
Improve Customer Experience:
Organize quality surveys and campaigns to elevate customer experience.
Prepare periodic and ad-hoc reports related to customer experience.
Collaboration and Development:
Collaborate effectively with teams to achieve assigned projects/goals.
Actively participate in short-term and long-term training programs as required by the department and company policies.
Participate in departmental and company events.
Perform other duties as assigned by the direct supervisor.